FAQ (frequently asked questions)

What can I order from the USA?

Everything from children's toys to car parts, except for what is on the list of prohibited items. Should you have any doubts about the possibility of delivering goods from the USA to Ukraine, please contact our managers, and we will answer your questions.

What cannot be ordered from the USA? - The list of prohibited Items!

Below is the list of prohibited goods. An attempt to send anything from this can lead to criminal liability, fines and even imprisonment.

• Piercing and cutting objects, knives, including axes or tourist axes.

• Weapons, including accessories for them (cartridges, storage bags, storage cases, flashlights/weapon sights, equipment, clips, mounts); tripods/stands for weapons (can be used for military purposes); paintball weapons and accessories; moveable weapon components; military uniform and accessories; paralytic liquid cans; goods marked as “Tactical”; crossbows, bows, including for sports shooting.

• Explosives, pyrotechnics.

• Fire extinguishers and bulletproof vests.

• Drones.

• Radioactive substances.

• Replicas (copies) of brands.

• Car parts that contain petroleum products, oils, liquids.

• Flammable or corrosive liquids.

• Live or non-live animals, seeds, plant seedlings, samples of mineral stones.

• Precious metals/gems.

• Money or stocks, bonds, checks, antiques (paintings, coins, etc.).

• Documents: letters; securities; passports; birth certificates.

• Pharmaceuticals, medicines (vitamins and dietary supplements are allowed).

• Medical equipment, any medical accessories, instruments, devices.

• Tobacco and tobacco products/accessories: hookahs; vapes; e-cigarettes.

• Drugs and drugs of any origin, CBD oil.

• Alcohol.

• Food products; perishable goods the transportation of which requires a temperature regime.

• Pornographic materials.

• Quadcopters.

• All items requiring a US export license.

• Any military goods.

• Portable video cameras, listening devices, signal jammers and other dual-use goods.

• Electric transport and its components: electric scooters; scooters; segways; drones.

• Animal feed.

• Any expired products.

• Goods prohibited for delivery by the legislation of Ukraine and the Customs Law.


Products that are prohibited for air, but allowed for sea shipment and economy delivery:

• Goods weighing more than 30 kg, if not prohibited by the list above.

• Perfume/testers, aerosols, dispensers, mists.

• Accumulators, lithium batteries, power banks.

• Life jackets, car airbags.

• Shock absorbers.

• Corrosive and flammable substances (paints, adhesives, chemicals, flammable resins, solvents, liquids, compressed air, goods that contain any gases, alcohols, acids, lacquers, etc.).

Delivery of goods from such stores as digikey.com, mouser.com, as well as Raspberry Pi microcomputers, must be agreed in advance. To send the goods of this type, you need to provide an invoice and a bank statement, copy of your passport, photo of the bank card, statement in any form that the goods will be used only for personal purposes.

If you have not found your product on the prohibited list but still have doubts, please contact us for advice before buying. We will be happy to help you understand the ins and outs.

What is the minimum and maximum weight of a parcel?

There is no minimum parcel weight. You can order anything. The minimum estimated weight for shipping by air is 300 g. Thus, any parcel weighing less than that will be counted as 300 g. Anything that weighs more will be calculated at the rate of USD 8.95 per kg. The minimum cost of air delivery is USD 2.69. The minimum estimated weight for shipping by sea is 3.5 kg. Thus, any parcel weighing less than that will be counted as 3.5 kg. Anything that weighs more will be calculated at the rate of USD 4.99 per kg. The minimum shipping cost is USD 17.5.

Weight Cost
0–300 g USD 2.69 (air) / USD 17.5 (sea)
400 g USD 3.58 (air) / USD 17.5 (sea)
1 kg 175 g USD 10.52 (air) / USD 17.5 (sea)
4 kg USD 35.8 (air) / USD 19.96 (sea)

The maximum weight of one parcel (one piece!) that can be sent by air is 30 kg (66 lb). The maximum weight of one parcel (one piece!) that can be sent by sea is 50 kg (110 lbs). The maximum permissible length of parcel packaging is

up to 1.5 m for air delivery;

up to 2 m for sea delivery.

Parcels with dimensions exceeding the above values can be sent to Ukraine as commercial cargo. Conditions and rates are agreed in advance.

Do you have a consolidation service?

At the moment, each parcel departs under its own tracking number on the next flight, which ensures the shortest delivery time. Therefore, the parcels are not combined, we offer an optimization service: we will remove the excess packaging so that the parcel weights less and it arrives safe and sound.

PLEASE NOTE! We DO NOT REMOVE branded packaging (such as shoe boxes)!

Чи є у вас послуга консолідації в Україні ?

Так, на нашому складі в Києві ми зможемо для вас консолідувати посилки, аби оптимізувати витрати при доставці НП. Для того, щоб зробити консолідацію посилок в Україні (відправлення їх за 1-ю транспортною накладною (ТТН) вам необхідно:

1. У своєму особистому кабінеті при реєстрації посилки (трек-номеру), вказажіть адресу доставки або відділення НП та оберіть додаткову послугу "Консолідація в Україні".
2. Важливо обрати дану послугу за замовчуванням, якщо у вас завжди є певна кількість посилок для об’єднання. Інакше посилки ,які будуть зареєстровані нами, можуть бути відправлені автоматично на склад НП, де немає можливості їх консолідації.
3. Коли на складі в Україні збереться потрібна вам кількість посилок до їх відправлення на Нову Пошту, натисніть, будь ласка, кнопку “Доставити”.


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