FAQ (frequently asked questions)

How to register on eBay?

Ebay is the largest auction website in the world. Its wide variety of products can satisfy anyone; however, delivery from eBay is not always available to Ukraine — many sellers avoid shipping to Ukraine due to issues with our postal service. Moreover, for the same reasons, eBay is not in a hurry to create an eBay Ukraine branch, so in order to receive most items from this huge online store, you need to obtain a U.S. address when registering on our website.

The registration form on eBay must be filled out in English (Latin letters). To obtain a U.S. address, you must first register at easyxpress.com.ua.
To start the registration on the website, go to the homepage of ebay.com. The page will open in a new window.
Register, and use this page as a cheat sheet.

Sign in or register

On the main page of ebay.com in the upper left corner, find the text “Sign in or register”, click “register” and wait for the next page with the registration form to fully load.

Fill out the simple registration form, providing the website with minimal information about yourself. All fields MUST be filled out using Latin (English) letters. In this form, all fields are mandatory. If you want to register an account for a legal entity, click “Business” immediately. Click “Create personal account”.

Next, eBay will ask you to add your phone number. After pressing the "Continue" button, a verification code will be sent to your phone number, and you will need to enter it in the next window.

This completes the basic registration. You can browse all products, sellers, and stores on the auction (eBay Stores) without exception.
But to be able to place bids and purchase items, you need to fully complete your profile on the website by adding at least one delivery address (for purchased items).

To enter your delivery address, go to your “Account” in the upper left corner of the main page, and open the “Account settings” section.

On the next page, fill in your delivery address by copying it from your Easyxpress account.

Next, you need to add a card to pay for your purchases. To do this, go to your account and select the "Payments" section.

Then click "Add cards and accounts" and select the "Checkout" section.

Select payment by bank card or PayPal, enter your card details, and click the "Add" button.

Congratulations, your card has been successfully added. Once your card is linked, you can start shopping on the website and, thanks to the address provided by easyXpress, enjoy delivery within the USA. Happy shopping!

How do I register on Amazon?

To become an Amazon customer, all you need is a free registration, which will take you 10–15 minutes. Registration will give you access to thousands of various products from the USA that can be purchased online. If you are looking for clothing from America, books, toys, music discs, and, of course, e-books — you are in the right place.

Amazon has many branches in other countries besides the USA. If you accidentally register in one of them, it will still allow you to use your login and password to access the American branch.
The American branch of Amazon is the most popular.
Registering there is easy — at the first stage you will only need your e-mail. The registration form should be filled out in English (using Latin letters).
To begin, go to the main website page.

On the main page in the upper right corner, select Account & Lists and in the menu that opens, where it says “New customer?”, click “Start Here”.

A registration form will appear. Here you need to enter
Your name — your name
Email — email address
Password — password
Password again — repeat the password.
After that, click the Create your Amazon account button to create your Amazon account.

Create Amazon account

This completes the first stage of registration. After that, you will be taken to the main page, from where you need to go to your account dashboard.

In the upper right corner of the page, click Account & Lists and select the Account section, then Your Addresses — Add Address – add your delivery address

Here you need to set as your primary address the one that was provided to you during registration on the easyXpress.com.ua website.

Now all that remains is to add your card details.

To do this, select the Account section again and find the Your Payments subsection.

On the page that opens, click Add a payment method and add your card.

On the next page, you will be asked to enter your billing address or choose the one specified as your delivery address.

After saving the data, you can start shopping.

Happy shopping

How to check the trustworthiness of an eBay seller?

Literally everyone can be a seller on eBay, be it a brand (a legal entity) or an ordinary random man who found something in the attic and decided to sell it.

Therefore, there is always the possibility of falling for scammers. There are many fraud types on eBay. The most frequent of them are:

- You pay for the product, but it does not get sent to you.

- The item arrived does not match the description (for example, instead of a new phone you receive a used one), is of poor quality, or you have just received an empty box with no product.

- Selling fakes (when instead of a $2,000 Chanel bag comes an obvious fake worth $20 on a market day).

Naturally one would ask,how to check the seller on eBay?

eBay actually takes security very seriously. Therefore, it allows users to create seller ratings on eBay.

What should you pay attention to?

- The date of seller registration. Best if it is more than two years ago. Having a high rating means that the seller is sincere.

- The ratio of positive and negative reviews. Ideally, the rating should be between 99 and 100 percent. But if there are some negative reviews, please pay attention to when they were left. If they were left recently, it is better not to buy from this seller.

- Read reviews. If your English is not very good, use an online translator. If there are few negative reviews or only one, maybe the buyer is the problem, which also happens.

- Pay attention to the detailed seller rating (stars). Any buyer gets the opportunity to rate the seller on eBayaccording to the star system, which includes compliance of the description with the goods arrived, communication (how quickly the seller reacted to your questions, if any), delivery time, cost of delivery and packaging.

After the purchase, the seller will immediately rate you. And you are not in a hurry. In order to rate the seller oneBay, you will have to wait until your product arrives.

How to search on eBay?

Millions of products are sold on eBay. At first glance, finding exactly what you need is simply impossible. But there are two rules, following which you will be able to use eBay search the right way.

First, you need to know exactly what you want to buy. If you don’t know that, shopping on eBay will turn into aimless wandering around the store like a maze.

Second, you need to decide on the cost.

Ready? Then you can go and look for your new purchase.

If your knowledge of English is not as great as you would like, translate your request through an online translator. The basic product search on eBay is very simple: enter a query and you get an endless stream of products relevant to it.

Of course, it is best to make your request as clear as possible. If you, for example, are looking for an iPhone, then it is better to indicate that you want a new iPhone 5s, because simply by requesting “iPhone”, you will receive not only all phone models, but also all possible accessories for them: cases, cables, protective films, etc.

Search on Ebay>

This list can be reduced by selecting the following options from the menu on the left.

- Only auction or only “Buy now”

- Product category (in the case of iPhone it will be Cell Phones & Smartphones).

Search category on Ebay

- Technical data (3G, GPS, etc.)

- Memory size

- Condition (new, used, for parts, etc.)

- Cost (minimum and maximum)

- Delivery (paid or free)

- Etc.

When you check the boxes in all the options, the search scope will narrow down so that you can scroll it through and select the necessary product in a short time.

These options may differ for different products (color, size of shoes or clothes, etc.). Following this example, you can quickly understand how to search for items on eBay.

When are the best discounts in American stores?

January 1st. New Year Sales

Since the main winter holiday in the USA is Christmas, not New Year’s Eve, New Year’s sales are not as big as Christmas ones. Delivery to stores begins on January 2, so there will be no “stuck” parcels due to festive commotions.

February 14th. Saint Valentine’s Day

Or simply Valentine’s Day. On this holiday, it is customary to give each other gifts reminding of love and romance: sweets, jewelry and toys in the shape of a heart, postcards with confessions (including anonymous ones), and, according to statistics, a large number of Americans also propose to their significant others. The holiday is already known in our country, Europe and Asia, but it is still not as popular anywhere else as in the USA .

Before the holiday, American stores often hold sales and promotions for items with love symbols and jewelry. About two weeks before the holiday, you can buy goods “for him and for her”. It can be anything from wedding rings to sneakers. For example, two pairs of sweaters for the price of one.

Third Monday in February. Presidents’ Day

This is a holiday that used to be dedicated to the birthday of George Washington, so it is only celebrated in the USA.

Many stores are organizing short-term sales for this day. First of all, this applies to patriotic stores and goods, as well as country and western goods. It means there is a chance to buy cowboy boots or shirts cheaper than usual.

March 17th. St. Patrick’s Day

This holiday moved to USA from Great Britain and Ireland along with the first settlers, that is, quite a long time ago. Saint Patrick brought Christianity to Ireland.

Many stores hold various promotions and sales in honor of this holiday. There is a great chance to buy something emerald green at a discount since this color is symbolic for St. Patrick’s Day.

Somewhere between March 22nd and April 25th. Catholic Easter

The symbol of Easter in the West is not only a decorated egg, but also a rabbit that brings these eggs.

Basically, the stores sell out religious good during this period. But since Easter has entered the social life long ago, discounts may also be on food (chocolate Easter bunnies) and other goods that have nothing to do with the holiday directly.

Second Sunday in May. Mother’s Day

Unlike March 8th, only mothers and pregnant women are congratulated on this day. This is an extremely family holiday. It is customary for children to give gifts to their mothers.

Before this date, stores hold campaigns and discounts on women’s goods, and not only those that can be given as a gift: it also applies to clothes, underwear, and cosmetics.

Third Sunday in June. Father’s Day

This is also a family holiday when men who have children are congratulated. It has been celebrated in the USA since 1966.

It would be logical to assume that the stores make big discounts and hold various campaigns for men’s goods on this day.

July 4th. Independence Day

The day when the US Declaration of Independence was signed in 1776 is the largest patriotic holiday in the United States.

Many American stores hold campaigns for certain types of goods for this day, or have their entire assortment discounted on July 1st and 2nd.

First Monday in September. Labor Day

This holiday has been celebrated in the United States since 1880. Street processions dedicated to the solidarity of workers are held on this day. It is also the unofficial holiday of the end of summer, and it is customary (if the weather permits) to spend it outdoors, as, in fact, July 4th.

Therefore, for this holiday you can buy all the goods for camping and BBQ at discounts. Plenty of stores are also having huge sales of summer clothes, as if hinting that summer is over.

October 31st. Halloween

All Saints' Eve. The holiday has pagan roots, so it is celebrated very merrily, like other pagan holidays. On this day, children dress up in costumes of evil spirits and go from house to house begging for sweets. Adults go to costume parties.

This holiday is so much fun that it is now popular not only in the USA but even in our country.

Before Halloween, sales are held by youth stores, and you can buy a costume for half the price two weeks before the holiday. As for the rest, almost all stores have sales either for the entire assortment or only for certain products one way or another.

Fourth Friday of November. Black Friday

This is the first Friday after Thanksgiving. On this day, the Christmas sales begin and last until December 25th. Despite the fact that this is not an official holiday or not a holiday at all, many take a day off on this date. Therefore, all stores offer the maximum possible discounts.

Cyber Monday

Coming immediately after Black Friday. Office workers return to work and start shopping online for Christmas. This day, online stores offer the most incredible discounts of the whole year.

December 25th. Christmas

Since it is customary to give gifts to relatives on Christmas (like we do on New Year’s Eve), Christmas discounts are the greatest and the most generous of the whole year.

But note that you can find a good selection of gifts only at the very beginning of sales; the closer to Christmas, the more difficult it is to find the necessary size or model. Plus, processing slows down at this time and the mail service is overloaded (and this happens not only in the USA, but around the world too), so goods delivery becomes slower during Christmas sales.

How to buy on eBay?

Everyone has probably heard of the world’s largest Ukraine but in the whole world.

What can you buy on eBay?

You can buy anything on eBay, from a phone case to a car. Many sellers send goods to Ukraine directly, but, as you know, all the most “tasty” things – discounts, novelties, official guarantees, etc. – are mostly targeted at US residents and do not apply to buyers from Ukraine.

To get started, we recommend simply registering using the US address you receive after registering on EasyXpress. Then get to know the store and buy something small and cheap on eBay just to test the service.

What could be the first purchase on eBay?

Headphones, a phone case, a book, a CD, gloves, something up to 10 dollars. Most often, delivery within the United States is free with American sellers. Delivery of goods weighing up to 300 g from the USA to Ukraine will cost you a minimum of USD 3.6. Therefore, making a purchase on eBay for the first time, you will not spend more than USD 10–15.

On average, goods reach the Kyiv office within 8–10 days from the date of goods delivery to the warehouse in the United States. Once you’ve checked how everything works, you’ll see that making purchases oneBay is easy.

If you have any questions regarding buying goods via eBay, you can always contact us and we will try to help you.

How do I use discount coupons?

Here is a list of sites that will help you to save a lot while shopping in American online stores.

Here you can find coupons for discounts, information on sales, promotions, and other nice things.
Before paying for your purchase in the store, take a look at one (or all) of these sites. There is a high probability that you will find a discount coupon there.
Coupon codes usually looks like a set of letters and numbers like this: WELUVU20, or like this: VIP. It must be entered into a special code box when ordering. After entering the code, the cost will be reduced by the percent or dollars specified in the terms of the coupon.
It is always a pleasure to save money, isn’t it? Happy shopping!

http://www.retailmenot.com/ http://www.fatwallet.com/ http://www.couponcabin.com/ http://www.ebates.com/ http://www.coolsavings.com

How do I track my Amazon purchase?

To prevent your parcel from being lost, we ask you to register the tracking number that Amazon provides you after your purchase.

For some reason, many people register the Order Number instead, which unfortunately does not help with tracking the parcel.

That is why we explain where to find the Tracking Number that must be entered when registering your parcel.

After your order has been shipped, you will receive an email with the option to track your Tracking Number (the "Track package" button).

When you click the button/link, you will be redirected to your Amazon profile, where you can see the Tracking Number in the upper right corner.

Secondly, you can always go to Your orders and, in the orders that have already been shipped but not yet delivered, find the same button or text.

What does the Tracking code look like?

It may consist of numbers only, for example like this 9400115901096293391994.

Or it may contain one or more letters, like this: 1Z602AW60283834284. This is exactly the number that must be registered on our website.

There cannot be any hyphens or dashes in the Tracking Number. Anything that looks like this: 104-4272159-9711404 is an Order Number.

Please be careful when registering your parcel on the website!

Will there be a tax on purchases in the USA? (Sales tax)

Our warehouse is located in a tax-free state, so the sales tax is not charged.

Shopping from U.S. and Chinese stores is easy!

Get US or China address → Make an order → Take product

START SHOPPING
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