FAQ (frequently asked questions)

What are the advantages of shipping from Poland, and why choose us?

$4.25 per kilogram of actual weight; volumetric weight is not taken into account.
Delivery in 3–7 business days. Parcels are not held for consolidation; they are shipped to Ukraine immediately.
Our own warehouse in Warsaw.
The minimum billable weight is just 300 g, making it cost-effective to order even small items.
The first 100 clients receive a 15% discount on their first order.
13 years of experience and over 3 million parcels delivered.

How does delivery from Poland via EasyXpress work?

You register, receive a warehouse address in Warsaw, and have your goods shipped there. Shipments to Ukraine depart once a week, and delivery takes 3–7 business days. Afterward, we hand over the parcel via Nova Poshta, or you can pick it up at our office in Kyiv, located at 10/2 Mechnykova Street.

What are the operating hours of the warehouse in Poland?

The warehouse operates from Monday to Friday, from 9:00 to 18:00.

Is it possible to send personal items (not from a store)—for example, from relatives?

Yes, but keep the customs limit in mind — €150 per parcel.

For how many days can a parcel be stored at the warehouse free of charge?

Free storage is available for up to 30 days. Given the security situation, we assume responsibility for storage during the first 7 days.

Do you offer a consolidation service in Poland?

In Poland, parcels are not consolidated; instead, they are immediately processed for shipment to Ukraine, ensuring the fastest possible delivery. The minimum chargeable weight is 300 grams, with a minimum cost of just $1.28.
Consolidation is available at the warehouse in Kyiv for deliveries via Nova Poshta. To combine your parcels, select "Consolidation in Ukraine" when registering your tracking numbers. Once all your packages have arrived in Ukraine, click "Order delivery."

Do you ship large items (furniture, tires, home appliances)?

Yes, for oversized and non-standard cargo, we prepare a custom quote.

What cannot be ordered from Poland? A list of prohibited items

General Prohibited Items and Materials:
• Weapons and military equipment: firearms, firearm parts, ammunition, replicas, toy weapons, gas canisters, or pepper sprays.
* Knives (except for kitchen knives and those with a blade length of up to 9 cm).

• Dangerous substances: explosives, fireworks, gunpowder, flammable liquids (paints, varnishes, perfumes with high alcohol content, aerosol hairsprays), and pressurized gases.
• Chemicals and corrosive agents: acids, alkalis, mercury, automotive batteries containing liquid electrolyte, and hydrogen peroxide.
• Narcotics and psychotropic substances: narcotic drugs, their analogues, and substances containing THC.
• Money and valuables: cash (domestic or foreign currency), bank cards, or securities (excluding factory-sealed souvenir coins), precious metals, and jewelry.


Food Products and Biological Materials:
• Products of animal origin: meat, meat products, milk, and dairy products (in accordance with EU regulations).
• Perishable goods: products with a shelf life of less than 5 days or those requiring specific temperature control.
• Living organisms: live animals, plants, seeds, insects, as well as human or animal remains, organs, and ashes. Medical and Excisable Goods
• Medicines and pharmaceuticals:
• Excisable goods: alcoholic beverages and tobacco products are prohibited for shipment by most postal services.
Valuables and Works of Art
• Antique books, paintings, icons, stamps, and items of cultural or historical value.
• Counterfeit and fake products.

How much does shipping from Poland cost?

The rate is $4.25 per 1 kg of actual weight. Weight is rounded up to the nearest 100 grams. The minimum chargeable weight is 300 g, and the minimum shipping cost is $1.28.

Does the price include delivery within Ukraine?

No. Delivery within Ukraine is charged according to Nova Poshta rates. You can also pick up your parcel at the office in Kyiv, located at 10/2 Mechnykova Street.

What payment methods are available?

Online via your personal account, by cash or card at the office in Kyiv, or via cash on delivery at a Nova Poshta branch.

How many days does it take for a parcel to travel from Poland to Ukraine?

3–7 business days from dispatch from the warehouse, excluding customs delays.

On which days are shipments sent from Poland? When is the pickup?

One shipment per week: dispatch from the warehouse on Wednesday–Thursday. Pickup day is Monday.

What are the maximum weight and dimensions for a parcel?

The maximum weight for a single parcel (one item) is 50 kg, and the maximum length is 1.2 m. Parcels exceeding these limits can be shipped as commercial cargo; terms and rates are agreed upon in advance.

What is the duty-free limit for a parcel from Poland to Ukraine?

Up to €150: no customs duty or VAT is charged.
Over €150: taxes are applied only to the excess amount:
10% import duty on the excess amount;
20% VAT on the excess amount plus the assessed duty.

Calculation example for a shipment valued at €200:
Excess amount: €200 − €150 = €50
Import duty (10%): €50 × 10% = €5
VAT (20%): (€50 + €5) × 20% = €11
Total taxes: €5 + €11 = €16

Where can I track a parcel within Poland while it is on its way to the warehouse?

On the website of the carrier used by the store to ship the order: InPost, DPD, DHL, Poczta Polska, GLS. You can also use the universal tracking service 17TRACK.

How does the parcel travel across Ukraine and where can I pick it up?

Within Ukraine, the parcel is delivered by Nova Poshta—to a branch, a parcel locker, or via courier. Alternatively, you can pick it up at the office in Kyiv, located at 10/2 Mechnykova Street.

Is the parcel insured?

Every parcel automatically includes free protection for an amount of up to $60. To provide coverage for the full declared value, you can use the "Guarantee" service, which costs 2.99% of the parcel's value.

How can I contact customer support?

Free: 0 800 60 97 93; Kyiv: 044 500 97 93; WhatsApp: +380 95 656 3269; Telegram: t.me/easyxpress.

Is it permitted to transport commercial cargo for an LLC or a sole proprietor?

Shipments weighing over 50 kg or exceeding 1.2 m in length are sent as commercial cargo; terms are agreed upon in advance.

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