FAQ (frequently asked questions)

What can I order from the USA?

Everything from children's toys to car parts, except for what is on the list of prohibited items. Should you have any doubts about the possibility of delivering goods from the USA to Ukraine, please contact our managers, and we will answer your questions.

What cannot be ordered from the USA? - The list of prohibited Items!

Below is the list of prohibited goods. An attempt to send anything from this can lead to criminal liability, fines and even imprisonment.

• Piercing and cutting objects, knives, including axes or tourist axes.

• Weapons, including accessories for them (cartridges, storage bags, storage cases, flashlights/weapon sights, equipment, clips, mounts); tripods/stands for weapons (can be used for military purposes); paintball weapons and accessories; moveable weapon components; military uniform and accessories; paralytic liquid cans; goods marked as “Tactical”; crossbows, bows, including for sports shooting.

• Explosives, pyrotechnics.

• Fire extinguishers and bulletproof vests.

• Drones.

• Radioactive substances.

• Replicas (copies) of brands.

• Car parts that contain petroleum products, oils, liquids.

• Flammable or corrosive liquids.

• Live or non-live animals, seeds, plant seedlings, samples of mineral stones.

• Precious metals/gems.

• Money or stocks, bonds, checks, antiques (paintings, coins, etc.).

• Documents: letters; securities; passports; birth certificates.

• Pharmaceuticals, medicines (vitamins and dietary supplements are allowed).

• Medical equipment, any medical accessories, instruments, devices.

• Tobacco and tobacco products/accessories: hookahs; vapes; e-cigarettes.

• Narcotic substances.

• Alcohol.

• Food products; perishable goods the transportation of which requires a temperature regime.

• Pornographic materials.

• Quadcopters.

• All items requiring a US export license.

• Any military goods.

• Portable video cameras, listening devices, signal jammers and other dual-use goods.

• Electric transport and its components: electric scooters; scooters; segways; drones.

• Animal feed.

• Any expired products.

• Goods prohibited for delivery by the legislation of Ukraine and the Customs Law.


Products that are prohibited for air, but allowed for sea shipment and economy delivery:

• Goods weighing more than 30 kg, if not prohibited by the list above.

• Perfume/testers, aerosols, dispensers, mists.

• Accumulators, lithium batteries, power banks.

• Life jackets, car airbags.

• Shock absorbers.

• Corrosive and flammable substances (paints, adhesives, chemicals, flammable resins, solvents, liquids, compressed air, goods that contain any gases, alcohols, acids, lacquers, etc.).

Delivery of goods from such stores as digikey.com, mouser.com, as well as Raspberry Pi microcomputers, must be agreed in advance. To send the goods of this type, you need to provide an invoice and a bank statement, copy of your passport, photo of the bank card, statement in any form that the goods will be used only for personal purposes.

If you have not found your product on the prohibited list but still have doubts, please contact us for advice before buying. We will be happy to help you understand the ins and outs.

Can I order from online stores not listed in the catalog?

You can! You can choose any American or worldwide online stores.

To deliver the goods, it must be possible to pay for them and for the store to deliver them to the address of our warehouse.

A word of advice from our experts: if you are planning to make a purchase in a new store and are not sure if everything will go smoothly, contact us and we will answer all your questions.

Can I add another recipient address or send the package to another recipient directly (friend, relative, etc.)?

Yes! You can add as many recipient addresses as you like. This can be done via the Recipients menu in your Profile. To do this, you just need to click Add address and fill in all the fields. Delivery from the USA to Ukraine will be carried out to the address that you have indicated as the main one when registering the parcel. Please note that if the recipient is another person, the recipient’s information must contain their passport details and phone number, not yours. In addition, if the shipping cost has not been paid in advance, the recipient will have to pay for it at the time of delivery.

What is the minimum and maximum weight of a parcel?

There is no minimum parcel weight. You can order anything. The minimum estimated weight for shipping by air is 300 g. Thus, any parcel weighing less than that will be counted as 300 g. Anything that weighs more will be calculated at the rate of USD 8.95 per kg. The minimum cost of air delivery is USD 2.69. The minimum estimated weight for shipping by sea is 3.5 kg. Thus, any parcel weighing less than that will be counted as 3.5 kg. Anything that weighs more will be calculated at the rate of USD 4.99 per kg. The minimum shipping cost is USD 17.5.

Weight Cost
0–300 g USD 2.69 (air) / USD 17.5 (sea)
400 g USD 3.58 (air) / USD 17.5 (sea)
1 kg 175 g USD 10.52 (air) / USD 17.5 (sea)
4 kg USD 35.8 (air) / USD 19.96 (sea)

The maximum weight of one parcel (one piece!) that can be sent by air is 30 kg (66 lb). The maximum weight of one parcel (one piece!) that can be sent by sea is 50 kg (110 lbs). The maximum permissible length of parcel packaging is

up to 1.5 m for air delivery;

up to 2 m for sea delivery.

Parcels with dimensions exceeding the above values can be sent to Ukraine as commercial cargo. Conditions and rates are agreed in advance.

How do I pay for EasyXpress services?

There are several methods:

  • Cash to the courier upon delivery
  • Cash or card at our office in Kyiv upon customer pickup
  • Online on the website in your personal account
  • Cash on delivery upon receipt at the courier company

Как зарегистрироваться на PayPal?

How to register with PayPal in order to be able to pay for purchases not only with a credit card? Here is a detailed instruction.

PayPal registration, as well as sending payments, is free. In order to register on the site, you need only two things:
- a valid email, preferably on an American platform (gmail.com, yahoo.com)
- a credit card with a positive balance.
To register on PayPal, you need to go to PayPal.com and click the Register button.

You will be taken to a page where the system will first ask you to choose your country (here you have to tell the truth!), enter your email, and come up with a password.


After that you will be taken to a page where you will be prompted to enter your personal data. The form is quite simple and there should be no problems to fill it out.
All items are required.

Here you need to enter your first name, last name, date of birth (dd/mm/yyyy), indicate your citizenship and home address. Then fill in your city, region, ZIP code and phone number. Then select the checkbox that you agree to the service terms of use.



On the next page, you will be asked to enter debit card details to be used for payments via PayPal. If there are no funds on the card, at least a few dollars, it is better to postpone registration until you have some since PayPal will not be able to verify the card by blocking 1 dollar in your account.

Credit card number: enter the number shown on the front of your credit card. Without spaces. The service will determine what type of card it is.
Expiration Date: the expiration date of the card. Usually indicated on the title side of the card.
CSC: verification code (also called CVV2). These are the last 3 digits on the back of the card. If there is no number on the card, please contact your bank.

For the successful completion of registration, you need to click Add Card.

If the card was successfully authorized, or even if it was rejected, you will be asked to complete the next step: confirm your email address you indicated in the registration form.

Check your inbox in the email box you specified when registering, find an email from PayPal with the subject “Activate your new account” and click “Confirm my email address”. You will be taken to the PayPal website, where you will also need to enter the password selected when registering for confirmation.

If the link does not work, go to your PayPal account and select “Confirm your email” in the task list tab.
On the next page in Step 2, select “Click this link if the button in the email does not work” and enter the confirmation number from the email you received.

If you have not received the email, you can request the activation number again through your account.
The process of card verification is quite simple. USD 1.95 is withdrawn from your card (this money will be returned to the card or balance). You will need to find a 4-digit code in the bank statement for the transaction. It will look something like “1234PayPal – * EXPUSE”, and the first 4 digits is the code you need to enter on the PayPal website. You can find out this code through Internet banking, by calling the bank’s support service, having received a statement of card operations, or, if you have SMS banking connected, the information will immediately come as an SMS message.

After card verification, you can start shopping on sites that accept payment through PayPal, for example on eBay.

How to register on eBay?

"

eBay is the world’s largest auction site. The variety of goods on it will satisfy anyone, however, delivery from it is not always available to Ukraine. Many sellers ignore Ukraine because of problems with our mail service. Moreover, due to the same problems, eBay is in no hurry to create a branch in Ukraine, so in order to be able to receive most of the goods from this huge online store, you need to get an American address when registering on our website.

The registration form on eBay must be filled out in English (Latin letters). In order to get an American address, you must first register on easyXpress.com.ua.
To start registration on the website, go to the main page of eBay.com. The page will open in a new window.
Register and use this page to guide you.

Find “Sign in or register” in the upper left corner of the eBay.com main page, click Register and wait until the next page with the registration form is fully loaded.

Fill out a simple registration form, providing the site with minimal personal information. All fields MUST be filled in Latin (English) letters. All fields are required. If you want to register an account for a legal entity, click “Create a business account”.

The email address is your email, please enter it manually both times as it cannot be copied and pasted.

First and last name with a prefix EZX.

Password: you need to enter a password (at least 6 characters, use Latin letters in different cases and numbers). Do not come up with a simple password and never share it with anyone, even if you receive an email very similar to that from eBay. Scammers often use fake emails from eBay.

Click Register to confirm registration and agree to eBay’s user agreement (terms) and privacy policy.
Then eBay will offer to choose an ID and generate it itself. If you don't like the long ID, you can change it.

This completes the basic registration. You can view all products, sellers, eBay Stores and everything else without exception.
But in order to be able to place bids and purchase goods, you need to completely fill out your profile on the website, indicating the correct address of residence and at least one delivery address (for purchased goods).

In order to enter the addresses of residence and delivery, go to your account (My eBay). Log into eBay.com, select the appropriate tab and click Summary.

Now select the Account tab and then Addresses.

First you need to add the Registration Address, i.e. the address of your residence (the address you can give documentary evidence for if anything happens).
Please also add Primary Shipping Address. This is the address that will be sent to sellers when purchasing goods. You can use several delivery addresses, and they can be located in different countries.
This is how the address form looks like (only in Latin letters, in English).
And this is how EasyXpress clients fill it out. Do not forget that the apartment number must be yours, taken from the profile on the site.

Having entered any of your addresses, you may be asked for credit card details to verify your identity.

The system itself determines to whom this verification process should be applied. Enter the number on the front of the card, then select its expiration date and indicate the Card Identification Number, the last three digits on the back. Pay attention to the Cardholder Information column. It is filled with the data entered on registration, and if it does not coincide with those indicated when the card was issued, please change it by clicking Change.

An equivalent of one dollar will be blocked on the credit card account, then unlocked.
Now, for full-fledged shopping at any of the eBay branches, you just have to link your PayPal account to your account (if you already have one).
PayPal is the most popular payment method at the auction, and most transactions are carried out through it.
Select PayPal Account in My eBay.

If you don't have a PayPal account yet, click Sign up (left). If you already have one, in order to link your eBay and PayPal accounts, please click the button on the right and enter the details (the email address that was used when registering on PayPal).

For more information about registering on PayPal, click here.
Once the credit card is linked, you can start shopping on the site and, thanks to the address provided by easyXpress.com.ua, use delivery within the United States.
Enjoy your shopping!

"

How do I register on Amazon?

To become an Amazon customer, free registration is enough. It will take you 10–15 minutes. Registration will give you access to thousands of different products from America that can be purchased online. If you need clothes from America, books, toys, music CDs and, of course, e-books, this is the place for you.

Amazon has many branches in other countries besides USA. If you accidentally register with one of them, it will still give you the option to use your username and password for the US branch.
Amazon’s US branch is the most popular one.
It’s easy to register there; at the first stage, you only need your email. The registration form should be filled in in English (Latin letters).
First you need to go to the main page of the site.

At the top right of the main page, please select Your Account and click Start Here in the menu that opens, near “New customer?”.

A registration form will appear. Here you need to enter
Your name,
email,
password,
and password again.
After that, please click “Create your Amazon account”.

This completes the first registration stage. After that, you will be taken to the main page, from where you need to go to your account.

There you need to enter the address. Look for the Settings section and Add new address.

Here you need to specify the main address, the one that was issued to you when registering on easyXpress.com.ua.


Now all that remains is to add your credit card details.

To do this, please go back to your account and find the subsection Manage Payment options.

In the opened page, please select Add Credit/debit card.



On the next page, you will be asked to enter the billing address. Or choose the one that you have specified as the delivery address.

Practice proves that it works both ways.

If you decide to use the Ukrainian address, you must specify it in Latin letters.

After saving your data, you can start shopping.
Enjoy your shopping!

What costs are included in the purchase and delivery of goods?

The total cost of your purchase consists of:

1. The price of goods you choose.
2. American tax, if any (Sales tax or Tax).
3. Shipping costs of delivery within the USA, if any (from the seller to our warehouse).
4. The cost of delivery from the USA to Ukraine (Kyiv).
5. The cost of the guarantee service if it was chosen when registering a new parcel.
6. The cost of customs services, if necessary (according to the Customs Law of Ukraine).
7. The cost of delivery of your goods within Ukraine, if necessary (carried out by courier companies).

What bank card can be used to pay for goods in American online stores?

To pay for goods in an American online store, it is best to issue a personal VISA or MasterCard bank card. It does not matter if it is in hryvnia or a foreign currency. To increase the security, our experts recommend choosing a chip card if your bank provides such service. Moreover, we recommend you to have a separate credit card for such payments and keep only the amount allocated for shopping there.

How to check the trustworthiness of an eBay seller?

Literally everyone can be a seller on eBay, be it a brand (a legal entity) or an ordinary random man who found something in the attic and decided to sell it.

Therefore, there is always the possibility of falling for scammers. There are many fraud types on eBay. The most frequent of them are:

- You pay for the product, but it does not get sent to you.

- The item arrived does not match the description (for example, instead of a new phone you receive a used one), is of poor quality, or you have just received an empty box with no product.

- Selling fakes (when instead of a $2,000 Chanel bag comes an obvious fake worth $20 on a market day).

Naturally one would ask,how to check the seller on eBay?

eBay actually takes security very seriously. Therefore, it allows users to create seller ratings on eBay.

What should you pay attention to?

- The date of seller registration. Best if it is more than two years ago. Having a high rating means that the seller is sincere.

- The ratio of positive and negative reviews. Ideally, the rating should be between 99 and 100 percent. But if there are some negative reviews, please pay attention to when they were left. If they were left recently, it is better not to buy from this seller.

- Read reviews. If your English is not very good, use an online translator. If there are few negative reviews or only one, maybe the buyer is the problem, which also happens.

- Pay attention to the detailed seller rating (stars). Any buyer gets the opportunity to rate the seller on eBayaccording to the star system, which includes compliance of the description with the goods arrived, communication (how quickly the seller reacted to your questions, if any), delivery time, cost of delivery and packaging.

After the purchase, the seller will immediately rate you. And you are not in a hurry. In order to rate the seller oneBay, you will have to wait until your product arrives.

How to search on eBay?

Millions of products are sold on eBay. At first glance, finding exactly what you need is simply impossible. But there are two rules, following which you will be able to use eBay search the right way.

First, you need to know exactly what you want to buy. If you don’t know that, shopping on eBay will turn into aimless wandering around the store like a maze.

Second, you need to decide on the cost.

Ready? Then you can go and look for your new purchase.

If your knowledge of English is not as great as you would like, translate your request through an online translator. The basic product search on eBay is very simple: enter a query and you get an endless stream of products relevant to it.

Of course, it is best to make your request as clear as possible. If you, for example, are looking for an iPhone, then it is better to indicate that you want a new iPhone 5s, because simply by requesting “iPhone”, you will receive not only all phone models, but also all possible accessories for them: cases, cables, protective films, etc.


This list can be reduced by selecting the following options from the menu on the left.

- Only auction or only “Buy now”

- Product category (in the case of iPhone it will be Cell Phones & Smartphones).


- Technical data (3G, GPS, etc.)

- Memory size

- Condition (new, used, for parts, etc.)

- Cost (minimum and maximum)

- Delivery (paid or free)

- Etc.

When you check the boxes in all the options, the search scope will narrow down so that you can scroll it through and select the necessary product in a short time.

These options may differ for different products (color, size of shoes or clothes, etc.). Following this example, you can quickly understand how to search for items on eBay.

When are the best discounts in American stores?

January 1st. New Year Sales

Since the main winter holiday in the USA is Christmas, not New Year’s Eve, New Year’s sales are not as big as Christmas ones. Delivery to stores begins on January 2, so there will be no “stuck” parcels due to festive commotions.

February 14th. Saint Valentine’s Day

Or simply Valentine’s Day. On this holiday, it is customary to give each other gifts reminding of love and romance: sweets, jewelry and toys in the shape of a heart, postcards with confessions (including anonymous ones), and, according to statistics, a large number of Americans also propose to their significant others. The holiday is already known in our country, Europe and Asia, but it is still not as popular anywhere else as in the USA .

Before the holiday, American stores often hold sales and promotions for items with love symbols and jewelry. About two weeks before the holiday, you can buy goods “for him and for her”. It can be anything from wedding rings to sneakers. For example, two pairs of sweaters for the price of one.

Third Monday in February. Presidents’ Day

This is a holiday that used to be dedicated to the birthday of George Washington, so it is only celebrated in the USA.

Many stores are organizing short-term sales for this day. First of all, this applies to patriotic stores and goods, as well as country and western goods. It means there is a chance to buy cowboy boots or shirts cheaper than usual.

March 17th. St. Patrick’s Day

This holiday moved to USA from Great Britain and Ireland along with the first settlers, that is, quite a long time ago. Saint Patrick brought Christianity to Ireland.

Many stores hold various promotions and sales in honor of this holiday. There is a great chance to buy something emerald green at a discount since this color is symbolic for St. Patrick’s Day.

Somewhere between March 22nd and April 25th. Catholic Easter

The symbol of Easter in the West is not only a decorated egg, but also a rabbit that brings these eggs.

Basically, the stores sell out religious good during this period. But since Easter has entered the social life long ago, discounts may also be on food (chocolate Easter bunnies) and other goods that have nothing to do with the holiday directly.

Second Sunday in May. Mother’s Day

Unlike March 8th, only mothers and pregnant women are congratulated on this day. This is an extremely family holiday. It is customary for children to give gifts to their mothers.

Before this date, stores hold campaigns and discounts on women’s goods, and not only those that can be given as a gift: it also applies to clothes, underwear, and cosmetics.

Third Sunday in June. Father’s Day

This is also a family holiday when men who have children are congratulated. It has been celebrated in the USA since 1966.

It would be logical to assume that the stores make big discounts and hold various campaigns for men’s goods on this day.

July 4th. Independence Day

The day when the US Declaration of Independence was signed in 1776 is the largest patriotic holiday in the United States.

Many American stores hold campaigns for certain types of goods for this day, or have their entire assortment discounted on July 1st and 2nd.

First Monday in September. Labor Day

This holiday has been celebrated in the United States since 1880. Street processions dedicated to the solidarity of workers are held on this day. It is also the unofficial holiday of the end of summer, and it is customary (if the weather permits) to spend it outdoors, as, in fact, July 4th.

Therefore, for this holiday you can buy all the goods for camping and BBQ at discounts. Plenty of stores are also having huge sales of summer clothes, as if hinting that summer is over.

October 31st. Halloween

All Saints' Eve. The holiday has pagan roots, so it is celebrated very merrily, like other pagan holidays. On this day, children dress up in costumes of evil spirits and go from house to house begging for sweets. Adults go to costume parties.

This holiday is so much fun that it is now popular not only in the USA but even in our country.

Before Halloween, sales are held by youth stores, and you can buy a costume for half the price two weeks before the holiday. As for the rest, almost all stores have sales either for the entire assortment or only for certain products one way or another.

Fourth Friday of November. Black Friday

This is the first Friday after Thanksgiving. On this day, the Christmas sales begin and last until December 25th. Despite the fact that this is not an official holiday or not a holiday at all, many take a day off on this date. Therefore, all stores offer the maximum possible discounts.

Cyber Monday

Coming immediately after Black Friday. Office workers return to work and start shopping online for Christmas. This day, online stores offer the most incredible discounts of the whole year.

December 25th. Christmas

Since it is customary to give gifts to relatives on Christmas (like we do on New Year’s Eve), Christmas discounts are the greatest and the most generous of the whole year.

But note that you can find a good selection of gifts only at the very beginning of sales; the closer to Christmas, the more difficult it is to find the necessary size or model. Plus, processing slows down at this time and the mail service is overloaded (and this happens not only in the USA, but around the world too), so goods delivery becomes slower during Christmas sales.

How to correctly enter our address on the Victoria’s Secret website?

If you have long dreamed of Victoria’s Secret lingerie, there is no reason to postpone your purchase. But please pay attention to how to correctly indicate the address on the brand’s website. Find out how to do this below.

Please note that here the data must be entered a little differently from the way indicated in your profile. On the “Business / CO” line you must indicate CO as EasyXpress and your individual room number (5 digits), and on the next line please indicate what is stated in the Profile as Address Line 1.

In addition, please indicate the phone number without dashes and a plus sign at the beginning.

Please edit your details in this store if you are planning or have already made orders. This will make it easier for us to identify your package!

We cannot guarantee delivery on time if the information is incorrect :(

How do I cancel a bid on eBay?

By participating in auctions on eBay, you automatically agree that you will not be canceling bids. But there is such an inevitable thing as the human factor and the circumstances and, fortunately, the eBay team takes such cases into account.

When is it possible to cancel a bid on eBay?

  1. Your mistake. For example, suppose you wanted to bid USD 10, but entered USD 100.
  2. A significant change of the product description. For example, you were going to buy a red bra, and after a while it turned out to be black.
  3. If the seller does not respond to messages and emails or by any other means.

How to cancel a bid on eBay?

There is a special Bid Retraction form that you need to use to cancel your bid on eBay. In the drop-down menu, you can choose the reason why you decided to do this.

Alternative

If none of the reasons are suitable and you just need to cancel your bid on eBay, please write to the seller. They can cancel any bet at any time. However, they may simply refuse to do so or may not see your message before the auction ends.

Time limits

A bid can be canceled up to 12 hours before the end of the auction. In this case, all your lot bids will be canceled. Therefore, do not forget to offer a new rate for the item.

If you made a bid less than 12 hours before the end of the auction, you can only cancel it within an hour. In this case, only the last bid will be canceled.

How do I use discount coupons?

Here is a list of sites that will help you to save a lot while shopping in American online stores.

Here you can find coupons for discounts, information on sales, promotions, and other nice things.
Before paying for your purchase in the store, take a look at one (or all) of these sites. There is a high probability that you will find a discount coupon there.
Coupon codes usually looks like a set of letters and numbers like this: WELUVU20, or like this: VIP. It must be entered into a special code box when ordering. After entering the code, the cost will be reduced by the percent or dollars specified in the terms of the coupon.
It is always a pleasure to save money, isn’t it? Happy shopping!

http://www.retailmenot.com/ http://www.fatwallet.com/ http://www.couponcabin.com/ http://www.ebates.com/ http://www.coolsavings.com

How do I pay for my purchase on eBay?

How do I pay for my purchase on eBay?

It is logical to assume that you definitely need a plastic or virtual payment card with an option to pay for purchases on the Internet. If you have such a card, you are already halfway done.

Are payment methods oneBay available to you if your card is issued by a Ukrainian bank?

  1. Pay on eBay with PayPal

What is the advantage of this method? It smartly hides your data. The security system is constantly updated, of which the service constantly reminds users in its newsletters. In order to link your card, you must first remove the ban on making purchases on the Internet and connect SMS and Internet banking if your bank offers it.

The only bad thing is that it has its own vision of the hryvnia/dollar exchange rate, so it can add a few hryvnias on the dollar if you pay with a hryvnia card.

  1. Pay on eBay directly with a plastic or virtual card. The rate will also differ slightly from your bank’s, but not for several hryvnias. At first glance, this method is easier, but there are several drawbacks. You share your card details with the seller. But if the seller is a legal entity, a brand with a bunch of positive reviews, you shouldn’t worry. Most sellers still prefer PayPal, which they state in the information about stores and goods. So, if you need to buy something from such a seller, you cannot avoid connecting to PayPal.

Of course, such a small choice of payment methods is a bit discouraging, but any choice option is already good.

We hope you find our tips on how to pay for your purchases on eBay helpful.

How to cancel a purchase on eBay

Few things cannot be undone, and canceling a purchase on eBay is quite real. What if you accidentally bought something that you really did not want to buy but have not paid for your purchase yet?

How to cancel a purchase on eBay?

Unfortunately, eBay does not offer automatic cancellation. This means you cannot just click Cancel Purchase and sigh with relief. In fact, it is the seller who solves all the issues with purchase cancellation. This is who you need to refer to.

In order to cancel a deal on eBay, you need to go to the seller’s profile (the easiest way is through Purchase History) and click Contact. This will open a contact form for the seller. There you can even choose which issue you want to address.

You need to specify the item number (you can also find it in the purchase history), the title of the item, and describe the reason why you want to cancel the purchase to the seller. The reasons must be compelling (it is better not to write that you changed your mind). Then send the message.

After a while, the seller will either answer you or start a case in the so-called Resolution Center. You will immediately receive a message to your email. It will contain a link by clicking on which you agree to cancellation.

That’s it, your purchase has been canceled.

Please note that all sellers indicate how long you can pay for the purchase after you won the auction or bought the item using the buy-it-now system. Terms range from 1 to 7 days. If you decide not to purchase the goods but did not inform the seller during this period, they have the right to “strike” you for your non-payment. Three strikes will ruin your reputation as a buyer forever. You will be banned from eBay.

How do I track my Amazon purchase?

To ensure that the package is not lost, we ask you to register the tracking number that Amazon gives you after purchase.

For some reason, many register the Order Number instead, which, unfortunately, does not help in tracking the parcel.

Therefore, we will tell you where to find the Tracking Number that needs to be indicated when registering a parcel.

Firstly, after your order has been sent, you will receive an email with a button like this.

If there is no button, there will be clickable text instead: “Track Your package”in blue.

When you click on the button/link, you will be redirected to your Amazon profile, where you can see the Tracking Number in the upper right corner.

Second, you can always go toYour orders and find the same button or text in orders that have already been sent but are not yet delivered.

What does the Tracking Number look like?

It can consist of only numbers, for example, like this: 9400115901096293391994.

Or contain one or more letters. Like this: 1Z602AW60283834284. This number needs to be registered on our website.

Tracking Number cannot contain hyphens or dashes. Anything that looks like this: 104-4272159-9711404 is an Order Number.

Please be careful when registering parcels on the site!

What is the approximate weight of the item I am planning to order?

Категорія товара

Вид товара

Вага (чоловічі)

Вага (жіночі)

Вага (дитячі)

Верхній одяг

Вітрівка

400-500

450

300-400

Плащ

900-1300

850

450-800

Вовняне пальто

1000-2000

1000-1500

500-800

Шуба

3000-8000

1000-3000

800-2000

Хутряна жилетка

500

Пуховик

900

850

500-700

Пуховий жилет

700-780

400-600

400-500

Шкіряна куртка

700

700

500

Легка куртка

700-1000

500-900

500-650

Сорочки

Сорочки с рукавом

350-400

320-390

250-370

Сорочки без рукава

250-350

200-270

200-300

Сукня

До коліна з довгим рукавом

480-600

250-400

До коліна з коротким рукавом

350-520

200-300

Без рукавів

340-370

200-300

Сарафан

300-400

180

Спідниця

300-400

200-400

Кофти

Толстовка

600

600

300

Худі

700

700

350

Піджак

800

500

300-400

Жилет

450

200-300

200-300

Шкіряний жакет

500

Светр

500-650

400-600

300-500

Брюки

Бриджі

400

290

200

Легінси

200

Капрі

350-520

Брюки

500

400

300

Джинси

950

560

500

Шкіряні

500

400

Шорти

350

250-300

150

Зимні теплі

800-1200

600-800

Топи й футболки

З рукавом

350-450

300-400

200-300

З коротким рукавом

220-350

200-300

150

Без рукавів

300

280

100

Домашній одяг

Піжама

400

300

100-300

Халат (бавовна)

500-700

400-500

200-400

Білизна

Купальний костюм

200

200-400

150-250

Труси (шортами)

80-100

Труси (плавками)

80

Аксесуари

Шкіряний гаманець

500

Гаманець (ткань)

350

Шапка

250-400

Кепка

300

Капелюх

250

Теплий шарф

460-620

Легкий шарф

150-230

Палантин

350

Рукавички шкіряні

350-450

Рукавички ажурні

120

Рукавиці

300

Шкіряний ремінь

300-400

Ремінь-резинка

160

Полотняний ремінь

200

Ланцюжок на талію

500

Краватка

200

Окуляри

200

Годинник

150-250

Шкарпетки

50-70

Сумки

Валіза

4000-4500

Дорожня

1200

30х40

1100

20х40

700

20х30

650

Клатч

350

Рюкзак

950

Пляжна

400

Барсетка

300-800

Портфель

500-1000

Чохол для мобільного

50-100

Взуття

Босоніжки/Сандалі

600

600

300-500

Черевики

600-900

600

370

Чоботи

1100

1200

500-800

Напівчоботи

900

900

Гумові чоботи

800

700

390

Уггі натуральні

900

Уггі синтетичні

600

Туфлі

550

600-700

300

Туфлі на платформі

900

Кеди

600

500

300

Мокасини

600

650

400-550

Сланці

350-400

350-400

200-350

Домашні капці

750

600

150-300

Спортивні товари

Спортивный костюм

700

500-600

400-600

Кроссівки

600

400-500

350-500

Футбольний м'яч

450-500

Ракетки для теніса

500-600 (2 шт.)

Товари для новонароджених

Повзунки

100

Льоля

100

Пісочник, боді

100

Комбінезон (бавовна)

200

Комбінезон (пуховик)

600

Пінетки

150

Чобітки/Черевики

300

Електроніка

Телефон (стаціонарний)

500-1000

Телефон (моб.)

75-200

Навушники

100-400

iPad2

1000 (c упаковкой и пр.)

Жосткий диск

500

Материнська плата

1000

Ігрова приставка

1000

Ігрова приставка (кишенькова)

250 (без уп.)

GPS-навігатор

500

Мишка

150-200

MP3-плеєр

150-300

Автомагнітола

1300

iPod

165 (без уп.)

Диктофон

170 (без уп.)

Електронна книга

300 (без уп.)

Ноутбук

3500

Нетбук

1500

Фотоапарат (звичайний)

200-400

Фотоапарат (професійй)

850

Відеокамера (портативна)

200-400

Відеокамера (проф.)

1500-2500

DVD/HD-медіаплеєр

300-2900

Товари для дому

Наволочка

200

Носовичок

20-30

Підодіяльник

500-650

Банний рушник

500-600

Звичайний рушник

200

Простирадло

400-500

Скатертина

600-800

Ковдра(текстиль)

1300

Фартух

250

Фото-рамка

250-400

Кухлик

250

Do you have a consolidation service?

At the moment, each parcel departs under its own tracking number on the next flight, which ensures the shortest delivery time. Therefore, the parcels are not combined, we offer an optimization service: we will remove the excess packaging so that the parcel weights less and it arrives safe and sound.

PLEASE NOTE! We DO NOT REMOVE branded packaging (such as shoe boxes)!

Will there be a tax on purchases in the USA? (Sales tax)

Our warehouse is located in a tax-free state, so the sales tax is not charged.

Is it possible to apply a promo code when using the redemption service?

Yes. The promo code should not be tied to your account or email. The promotional code that is applied to first orders cannot be used since we purchase goods only from our accounts. When sending from the USA to Ukraine, you need to declare the final cost of the order, subtracting the amount of the discount but keeping the delivery cost within the USA.

What is the Express Sea service?

The regular shipping time by sea is 5–6 weeks. Shipping with the Express Sea service means delivery within a minimum period of time during 5 weeks.

What are the specifics of shipping by sea?

Shipping by sea provides an opportunity to deliver large cargo and cargo within the loading range as well as goods prohibited for air transportation. The minimum estimated weight of one parcel is 3.5 kg. The shipping rate is almost two times cheaper than shipping by air.

What is the delivery term for the Express Sea service?

5 weeks from the date of dispatch from the USA.

What is the minimum and maximum shipping weight for the Express Sea service?

The minimum estimated weight of one parcel is 3.5 kg (the weight of the parcel may be less, but the rate will be charged as for 3.5 kg). The maximum weight of one parcel should not exceed 50 kg.

Is the consolidation service possible for shipping by sea?

Each parcel is shipped under its own track number, so parcels are not combined and the consolidation service is not provided. This may be revised in the case of corporate shipments.

What is the rate of the Express Sea service?

The shipping rate is USD 4.99 for 1 kg. The minimum shipping rate is USD 17.5.

How does the EasyXpress referral program work?

In the Get a Bonus section in your personal account, you can copy an individual referral link for registering on our website. Share it with your friends and acquaintances. If within 60 days the referral customer who has registered using this link will receive a package with the status “At the warehouse in the USA”, a bonus of UAH 50 will be sent to your balance. The more referral customers, the more bonuses!

What is the opening hours of the warehouse in the USA?

The opening hours of the US warehouse are from Mon. to Fri. from 9:00 to 18:00, in accordance with the working hours of courier delivery services.

Where can I pick up my parcels?

In Kyiv, you can pick up your parcels at our pickup points at

10/2 Mechnikova St.,(Klovskaya metro station);

You can also use Nova Poshta and receive your parcel at the NP office or have it delivered by courier throughout Ukraine.

Что такое услуга "Гарантирования"

В случае утери посылки, компенсируется ее стоимость. Услуга гарантирования составляет 2.99% от стоимости товара и включена автоматически при оформлении посылки. В случае если вы желаете отключить данную услугу, просто уберите галочку при регистрации посылки.

Що таке платна реєстрація посилки (прийом незареєстрованого треку)?

В случае если на наш склад в США приходит товар, трек-номер которого клиент не зарегистрировал в своем личном кабинете, наши сотрудники регистрируют его самостоятельно на ближайшую авиаотправку. Стоимость регистрации составляет $2.5.

Чи є у вас послуга консолідації в Україні ?

Так, на нашому складі в Києві ми зможемо для вас консолідувати посилки, аби оптимізувати витрати при доставці НП. Для того, щоб зробити консолідацію посилок в Україні (відправлення їх за 1-ю транспортною накладною (ТТН) вам необхідно:

1. У своєму особистому кабінеті при реєстрації посилки (трек-номеру), вказажіть адресу доставки або відділення НП та оберіть додаткову послугу "Консолідація в Україні".
2. Важливо обрати дану послугу за замовчуванням, якщо у вас завжди є певна кількість посилок для об’єднання. Інакше посилки ,які будуть зареєстровані нами, можуть бути відправлені автоматично на склад НП, де немає можливості їх консолідації.
3. Коли на складі в Україні збереться потрібна вам кількість посилок до їх відправлення на Нову Пошту, натисніть, будь ласка, кнопку “Доставити”.


Які умови доставки та отримання посилок у поштоматі?

У разі обрання опції доставки посилки на поштомат Нової Пошти, відсутня можливість консолідації посилок.

Згідно з правилами НП, до поштомату можливо оформити не більше ніж одне відправлення на одну експрес-накладну.

Features of the USPS Postal Service

We would like to inform you that, you should avoid delivering packages to our warehouse in the United States by USPS if it is possible. Often the company changes the status of packages to "delivered", a few days before the actual delivery of the package to our warehouse in the USA, or delivers the packages to the wrong address.

Recently, we have been finding more and more packages from our customers in the warehouses of other companies. We recommend using other delivery services within the United States, namely: Fedex, UPS, LaserShip.

Що не можна замовляти із США? - Список Заборонених Товарів!

- колюче-ріжучі предмети, ножі всі види, у тому числі:

мультитули;
кухонні;
сокири, туристичні сокири.
- зброя, в тому числі:
аксесуари до неї (патрони, кейси для зберігання, ліхтарі/приціли для зброї, екіпірування, фіксатори, кріплення);
триноги/підставки для зброї (можуть бути використані у військових цілях);
пейнтбольна зброя та аксесуари до неї;
розбірні компоненти зброї;
балончики з рідиною паралітичної дії;
арбалети, луки, у тому числі для спортивної стрільби
– вибухові речовини, піротехніка.
- вогнегасники.
- будь-які товари військового призначення.(у період військового становища дозволені - одяг, взуття, аптечки, турнікети, тактичні рукавички. наколінники, рації із захистом scrambled satellite, туристичне спорядження: намети, спальники, грілки, каремати, ліхтарики, сумка для зберігання зброї ( за у мови, що це тканина),
- бронежилети.(можна плитоноску - без металу).
- каски.
- тепловізори.
- пристрої нічного бачення.
- пристрої, що підслуховують, глушники сигналу та інші товари подвійного призначення.
- радіоактивні речовини.
- автозапчастини, що містять нафтопродукти, олії, рідини.
- живі чи не живі тварини, насіння, саджанці рослин, зразки мінерального каміння.
- дорогоцінні метали/камені.
- Гроші чи акції, облігації, грошові чеки, антикваріат (картини, монети тощо).
- документи:
- листи;
- цінні папери;
- паспорти;
- свідоцтва про народження.
- ліки, медикаменти (дозволено вітаміни та БАДи).
- медичні аксесуари, інструменти, апарати.
- тютюн та тютюнові вироби/аксесуари до них:
- кальяни;
- Вейпи;
- Електронні цигарки.
- наркотичні речовини, вмістом речовин: канабіс, марихуана і т.д.
– алкоголь.
- порнографічні матеріали.
- усі товари, для яких за законодавством США необхідна ліцензія на експорт.
- електротранспорт та його комплектуючі:
- електросамокати;
- скутери;
- сигвей;
- корм для тварин.
- будь-які товари зі строком придатності, що минув.
- товари, заборонені до доставки законодавством України та митним Кодексом.
- поліграфія (журнали, буклети тощо).

Що можна доставити за допомогою економ доставки, але не можна авіа?

- товари вагою понад 30 кг, якщо не заборонені списком раніше.
- духи/парфуми, аерозолі, засоби з дозаторами, місти.
- акумулятори, літієві батареї, павербанки, сонячні панелі.
- рятувальні жилети, автомобільні подушки безпеки.
- амортизатори.
- магніти, за наявності спеціальної упаковки, потрібно уточнювати окремо.
- їдкі та легкозаймисті речовини (фарби, клеї, хімічні речовини, легкозаймисті смоли, розчинники, рідини, стиснене повітря, продукти, що містять будь-які гази, спирти, кислоти, лаки).
- велосипед (якщо довжина не перевищує 2 метри).

Доставку товарів з магазинівdigikey.com ,mouser.com ,а також мікрокомп'ютерів Raspberry Pi, необхідно заздалегідь узгоджувати.

Які є особливості економ доставки?

Мінімальна вартість доставки $2.69. Вартість доставки дешевша, ніж авіа і становить $6,5/кг. Є можливість доставляти товари, які заборонені до стандартного авіаперевезення.

Які терміни доставки послугою "Економ доставка"?

20-30 робочих днів з моменту відправки із США

Як часто відправляються вантажі із США послугою «Економ доставка»?

Вантажі відправляються один раз на тиждень.

Яка мінімальна та максимальна вага доставки послугою "Економ доставка"?

Мінімальної ваги посилки немає. Мінімальна вартість доставки складає $2.69. Максимальна вага однієї посилки не повинна перевищувати 50 кг.

Чи можлива послуга консолідації при економ-доставці?

Щоб терміни доставки були як найменші, після їх отримання, посилки відразу ж оформляються на відправку в Україну. Тому на складі в США немає послуги консолідації. У разі корпоративних відправлень - це питання може переглядатись.

Послуга Консолідації можлива в Україні . У своєму особистому кабінеті при реєстрації трек-номера, у вас є можливість вказати адресу доставлення НП та обрати додаткову послугу "Консолідація в Києві".

Вартість послуги "Економ доставка"?

Вартість доставки складає $6.50 за 1 кг. Мінімальна вартість доставки складає $2.69.

What is a referral customer?

A client who has registered on the site using your individual referral link.

Are there any bonuses for referral customers?

Yes, a referral customer who received a package with the status “At the warehouse in the USA” within 60 days after registration receives a bonus of UAH 50 to their balance.

Can a referral customer participate in the referral program?

Yes, each referral customer has an individual referral link in the Get a Bonus section in their personal account which they can share and receive bonuses.

How do I know where my package is now?

You can track the location of your parcel at any time by the tracking code that the store (seller) will send you by mail. You can track the parcel on www.packagetrackr.com or on the official carrier/online store websites. You will receive email notifications from the moment you register a new parcel and, after the parcel is received in Kyiv, you will get an SMS message from us about your parcel location. The status of the parcel will also change in your profile on our website. In the case of any delay on our part, you can contact us and we will clarify the current status of your order.

What if my package is lost?

In this case, we will do our best to find out where and under what circumstances the package was lost. If it is confirmed that the parcel was lost through our fault and provided you have chosen the Guarantee Service, we will refund you the full declared value of the goods. The Guarantee Service costs 2.99% of the declared value. Such cases are quite rare, but we still recommend you to order the Guarantee Service in advance.

All parcels are covered by insurance up to USD 60 for free.

What if the parcel goes without a tracking number?

In any case, the parcel must be registered on our website as soon as the seller sends you a confirmation that it has been sent. It is needed so that we know you are expecting a package. Upon its arrival at the warehouse, the parcel will be assigned a tracking code under which it will travel from the USA to Ukraine. You will receive a notification from us by email. In most cases, such a parcel will be automatically processed for shipment to Ukraine.

What is the content photo service?

If you need to check what is in the parcel or check the quality of the packaging or goods, this service is for you. If you choose the content photo service, our employee in the US warehouse will take 3 photos of your package and we will send them to you. Until we receive a response on further actions with the parcel, it will be stored at the warehouse in the United States. Please note that we can only provide this service for a parcel with a tracking number which you register in your personal account before it arrives at our warehouse.

What should I do if my parcel is stuck at customs?

Everyone who has ordered goods in the United States at least once knows that all goods that come to Ukraine go through the customs clearance procedure. This scares many, but there is nothing to be afraid of, unless you order something from the list of prohibited goods :)

Seriously though, you just need to learn a few basic things that will allow you to keep calm when your parcel going through the customs clearance procedure.

According to the legislation of Ukraine, goods up to EUR 150 in one flight from one sender are NOT subject to customs duty.
If the cost of the ordered goods exceeds EUR 150, you will have to pay 20% VAT on the excess amount, and if the value of the goods you ordered exceeds EUR 150, you will have to pay an additional fee of 10% of the excess amount of EUR 200 and 20% VAT of the excess amount from the calculated duty of EUR 150.

Using this formula, it is easy to calculate the approximate amount of the duty even before the parcel gets stuck at customs.

What to do to avoid complications with the customs?
- Always keep receipts, screenshots and other proof of the goods value to avoid misunderstandings. For example, if you order an expensive item, such as a tablet, and it costs you EUR 120, this may raise suspicion among customs officials, because they know how much it actually costs. But you will be able to provide evidence that the cost was exactly that and you are not fooling anyone.
- Always order the goods for an individual. If the goods are ordered in the name of a legal entity, customs clearance is treated differently.
- Do not order many of same goods. In this case, “many” means more than 6. Many identical goods can be regarded as an attempt to deliver a commercial cargo. And dealing with a commercial cargo is a completely different story.
Basically, these are the reasons why your parcel may get “stuck” at customs.

To be more brief, the reasons for delay may be:
- Exceeding the customs limit (50 kg or EUR 150).
- Prohibited items detected.
- A parcel sent to an individual is full of the same things and is suspected to be a commercial cargo.
- There are doubts that the item cost is indicated honestly.

No need to panic if your parcel is detained at customs.

You can solve the issue as follows.
- Pay the duty if you have exceeded the limit.
- Provide proof that the product is worth exactly this amount.

If you ordered a product with our help, your communication with customs would be minimal. We will only send you a receipt for duty payment. But sometimes we can ask you for documents at the request of the customs, namely:
- Passport of the consignee (scanned copy).
- Documents confirming the value of the goods (invoices, screenshots, etc.).
- Statement from the bank that indicates what amount was withdrawn.

As for timing, sometimes the parcel can be kept at customs for even more than 10 days, but this happens at peak times, for example, during the holidays. Do not worry. If there are no prohibited things in the parcel, it will be delivered to you as soon as the customs “jam” ends.

What is the check parcel service?

If you have any questions about the parcel, need to check something or check the attached invoice (if any), you can always use the check parcel service. After you select it, you will have a field for entering a comment.


In this field, please describe what exactly you want to check. Our employees in the USA will give you an answer after it is accepted at the warehouse in the USA. The package remains in stock until you tell us what to do. This service can be provided only for parcels with a tracking number, which will be registered in the personal account until they are received at the warehouse in the USA.

How to and why fill in the description for the parcel?

The description of the parcel during registration is a mandatory item. If it is not filled in, parcel registration will not be possible.
The description of the goods ordered by you must be in ukrainian or english language and as detailed as possible (you cannot just write “Shoes” or “Clothes”). To enter the description, you just need to copy the entire name of the product into the parcel description box. For example: Saucony Kineta Relay Athletic Shoes. If there are several items in the package, please give them as a list. For example: 1. Saucony Kineta Relay Athletic Shoes, 2. Converse Skate CTAS Pro Ox Skate Sneakers, or, if the product is the same, enter Saucony Kineta Relay Athletic Shoes 2 pieces
The above conditions MUST be observed in order for your parcel to leave the United States without hindrance and pass the customs inspection in Ukraine.

What is the customs clearance process for parcels?

All parcels that arrive in Ukraine must pass customs control.

The Customs Service of Ukraine is a state body that has its own laws and regulations. We must adhere to them and take them into account when ordering goods from the USA. The most important rule for today is that all parcels worth more than EUR 100 are subject to taxation.

After sending a flight with your parcel from the United States, we send a customs declaration for it to Ukraine. It is formed on the basis of the data you specified in your personal account (product type, price, weight, etc.).

PLEASE NOTE! After sending, no amendments can be made to it. If you find a mistake, please contact our hotline so that we can fix it faster together. The parcel goes through customs control based on the declared data. If the customs inspector does not have doubts about this information, the check will take several minutes and the parcel will immediately go further to you, or an appropriate duty will be charged on it depending on the value of the goods.

If the inspector has doubts about the indicated value, it will be necessary to provide all supporting documents. Always keep them until you receive the parcel.

It may also happen that the duty is not calculated correctly by the inspector. In this case, we will appeal against the charges. Please provide all the documents that we indicate in the letter to you.

If you used the Redemption service, please let us know. We will take all the data from our buyer.

Dear clients, we understand that sometimes there is a delay of a couple of days that you did not expect. We always want to deliver your parcels faster, but if the goods are still delayed, you will have to provide all the reliable information requested by the inspector. At this stage, we do not have physical access to the parcels.

On average, the delay at customs is a week (about 5 working days). The storage period for parcels at customs is 30 days. After that, they are processed to return to the United States. Therefore, we advise you to take care of the documents for the goods in advance.

What is the delivery address?

This is the address where it is most convenient for you to receive your parcel in Ukraine (except for the Autonomous Republic of Crimea).

How to choose a shipping address?

This can be done in your personal account during the registration of a new parcel. You will have several options from which you can choose the most convenient one.

What if I don't need delivery?

Keep calm :) You can still choose “Pick up from the EasyXpress office” from the list of addresses and never think about it again. All your parcels will come to our Kyiv office. You can also choose “Pickup from the EasyXpress office” as the default address, and all your unregistered parcels will come to our office in Kyiv as well.

What if I chose pickup and then want to order delivery?

If you chose “Pickup from EasyXpress office”, you can order delivery only after the parcel arrives at our office. The delivery ordering process is the same.

I want my parcels to be sent for delivery right away, what should I do?

If you want all your parcels to be sent immediately to you, then:

1. If you do not need consolidation, please select “Directly to Nova Poshta” when registering the parcel in your personal account. The invoice is generated immediately after the parcel is sent from the USA. You can pay for the order during the entire period of air delivery; if there is no payment at the time of receiving the parcel in Kyiv, cash on delivery is automatically selected (only air delivery is possible).

2. If you need consolidation, please select “Through the EasyXpress warehouse” when registering the parcel in your personal account. For the parcel to be sent from the distribution warehouse immediately after it is received in Ukraine, please pay for it before it is received in Kyiv or select cash on delivery.

Why do I need a default address?

Sometimes there is no way to register a parcel in your personal account on time, so we do it for you when the parcel arrives at the warehouse in the USA. All such packages will be sent to the address you choose as your default address.

What is the redemption service? How to make an order?

This is a service that helps you order goods in any stores in the United States, even those that do not accept Ukrainian cards or do not deliver to the EasyXpress warehouse. To place an order, send a request to info@easyxpress.com.ua, fill out the form on the website (https://easyxpress.com.ua/vikup-tovarov), or contact us by phone (044 500 97 93). The redemption service is provided by our partner.

How soon will the order be redeemed?

In a short time after receiving the order, it will be processed and you will be provided with a preliminary estimated cost by email. All stages of placing an order for goods redemption and its implementation are accompanied by letters sent to your contact email.
A redemption service specialist works with you and answers your questions during the purchase process.

What are the redemption conditions?

The commission for the redemption service is 10–12%, the minimum commission is USD 3. Payment is made after the order is sent by the store. 100% prepayment. It is not possible to make changes to the order after the goods are redeemed.

When and how is payment made?

Payment is made to a Ukrainian bank card, other payment systems are available upon request. We cannot send unpaid orders to Ukraine.
Cancellation of the order is possible provided that the parcel is still in the US warehouse. Please note that partial cancellation is not possible either. You can only cancel the entire order.

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