User Agreement

This User Agreement (hereinafter the Agreement) determines the conditions for visiting and using our website on www.easyxpress.com.ua (the Site), as well as for all Information, recommendations and services provided to you through the Site.

PLEASE READ THIS AGREEMENT BEFORE using our Site.

The Agreement implies the Parties’ full consent and understanding in relation to its subject matter and cancels all negotiations, discussions and agreements between them prior to its conclusion. Neither Party is bound by any obligations, conditions, guarantees, representations, definitions other than those expressly specified in the Agreement.

This Agreement is a legally binding contract between the Parties and regulates the use of the Contractor's services by the Customer.

Your counterparty is International Forwarding Group LLC, registered in Georgia (hereinafter the Contractor).

1. Subject of the User Agreement

1.1. The Contractor undertakes to arrange and ship to Ukraine the goods purchased by the Customer independently in USA online stores or auctions, as well as to ship any other goods that were received in the name of the Customer. The Customer undertakes to timely pay for the services rendered to them in accordance with the terms of this Agreement.

1.2. The date of the conclusion of the Agreement and the moment of the Customer’s full and indisputable acceptance of the terms of this Agreement shall be the date of the Customer’s registration on the website on www.easyxpress.com.ua.

1.3. Registration on www.easyxpress.com.ua is absolutely free and voluntary.

1.4. If the Customer does not agree with at least one of the clauses of the Agreement, they shall not be entitled to use the Services of the Contractor.

2. Description of the Services

2.1. The Contractor provides the Customer with a unique postal address in the United States in order to use it for the delivery of parcels with goods that the Customer purchased in online stores or at auctions, as well as for any other shipping from third parties.

2.2. The Contractor arranges the shipping of parcels from the United States to Ukraine in accordance with the stated times and rates as well as ordered additional services.

2.3. The services are considered fully provided by the Contractor from the moment the Parcel is received by the Customer in any way (at the Contractor’s warehouse, at the courier service department or at an address in Ukraine).

2.4. To provide services, the Contractor has the right to involve third parties such as postal, courier services, etc., without the consent of the Customer.

2.5. The Contractor tracks the parcel at every stage and informs the Customer about its status via email, and also provides consulting services (by phone or email) as to online shopping and other organizational issues.

2.6. The Customer is notified of and does not object to the fact that the Contractor has the right to record telephone calls between the Contractor’s employees and the Customer.

3. Procedure and Terms for the Provision of Services

3.1. The Customer registers on www.easyxpress.com.ua and receives a unique postal address. The Customer is also assigned a personal 5-digit number (personal account number).

3.2. In their profile on the website, the Customer specifies personal data and also chooses the following services:

3.2.1 Subscription to email newsletters and notifications (news, notifications about status changes).

3.2.2. Additional services that are included by default (guarantee service, splitting, taking out an invoice, repackaging, etc.).

3.2.3. Recipient data (name, address, phone number).

3.2.4. Data for courier delivery in Ukraine (address, recipient, telephone) (if necessary).

3.3. The Customer places an order for the goods on the website of an online store that provides shipping services in the United States, having previously evaluated the quality, parameters and characteristics of the goods and having checked all the necessary details (packaging compliance, expiration dates, etc.) with the seller, as well as pays for it.

3.4. When placing an order in the online shop, the Customer indicates the unique mailing address provided by the Contractor as the delivery address.

3.5. After the Customer has received the tracking code from the online shop, they register a new parcel in their profile indicating the following data:

3.5.1. The courier company tracking code (you can check it either on the official website of the carrier or on a universal website like www.packagemapping.com).

3.5.2. Data for the customs declaration: the type of goods (selected from the drop-down list or entered manually), the value of the goods.

3.5.3. Product type and store name.

3.5.4. Additional services for this package (guarantee service, repackaging, splitting, etc.).

3.5.5. IMPORTANT! Additional services are provided only for parcels with a tracking number that were registered in your personal account with an indication of the type of goods and cost before they arrived at the warehouse in the USA. If the parcel arrived at the warehouse not with the tracking number specified by the Customer, the company is not responsible for the provision of the selected additional services to the Customer.

The Customer can read more detailed rules for registering a new parcel on the Help page in their personal account.

3.6. If the Customer needs other additional services that are not indicated in the personal account (return of goods, etc.) the Customer shall notify the Contractor in writing (via email) in advance (before receiving the parcel to the warehouse in the USA), provide all the necessary information (tracking number of the parcel, personal account number, etc.) and agree on all the conditions for providing these services.

3.7. Once the parcel arrives at the warehouse in the USA, the Customer receives an email notification about the status of the parcel within 3 working days and can also track its status in their profile.

3.8. By default, all parcels that arrived at the warehouse in the United States are processed for shipment on the next flight in the order of their arrival, each parcel under its own tracking number under which it was registered in the Contractor’s system.

3.9. If the warehouse in the United States receives a parcel not registered by the Customer, it is processed for shipment with the cost indicated in the invoice. If there is no invoice, the average cost is indicated (based on data from US online stores). The parcel is automatically processed for shipping by air.

3.10. Delivery times for parcels from the USA to Ukraine are 4–10 working days (by air) or 4–6 weeks (by sea) from the date of its dispatch from the warehouse in the USA, provided that the parcel was timely registered, all data is accurate and indicated in full, it does not contain goods prohibited for shipping, the data on the label correspond to the data in the Customer’s profile, and the cost of the parcel does not exceed the customs limit and customs clearance will not be required.

3.11. For successful customs clearance, the Customer must, at the request of the Contractor, provide the necessary data and documents within 24 hours after our request (invoice for the goods, confirmation of payment, the recipient’s documents, etc.).

3.12. In the event that a customs duty is charged, the Customer must pay it and provide the Contractor with a document confirming the payment not later than 7–10 working days from the date of notification.

3.13. If the Customer does not provide documents within the specified terms and does not pay the duty or refuses the parcel that is at the customs control point, the Contractor has the right to either dispose of the parcel or return it to the warehouse in the USA at the expense of the Customer.

3.14. Full information about the cost of services is displayed in the Customer’s personal account.

3.15. Free storage time for parcels in the warehouse in Ukraine is 30 days from the date of arrival of the parcel in Ukraine. The Contractor is not responsible for the safety of the parcel and has the right to dispose of it at its absolute discretion (utilize, use to pay off the Customer’s debt, etc.) without any notification of the Customer.

3.16. Shipping within Ukraine or Kyiv is carried out within 2–5 working days from the date of the parcel’s arrival to the warehouse in Kyiv, after the Contractor's services are paid for (except if payment is made by cash on delivery) and the delivery service is ordered by the Customer in the personal account on the Contractor’s website.

3.17. When ordering courier delivery, the Customer selects or enters new data of the recipient (address, full name, contact phone number) in a special form on the website, and also indicates the declared value of the parcel. If this form is unavailable, the Contractor accepts information from the Customer via email.

3.18. By default, if the Customer has not specified other information, the parcel is declared at the minimum estimated value of the courier company that carries out delivery in Ukraine. The declared value is the amount that the courier company pays to the Customer if an insured event occurs (loss or damage to the parcel). According to the rates of the courier company, the Customer pays % of this amount when registering the goods for delivery.

3.19. The delivery of the parcel to the Customer is carried out subject to the presentation of a document proving their identity (passport, driver’s license).

3.20. Delivery of a parcel to a third party is carried out on the basis of a duly drawn up power of attorney, a letter sent by the Customer from the email address indicated by them in their Personal Account, or a call made from the phone number specified in the Customer’s Personal Account (a power of attorney shall mean an email or call record).

3.21. By signing the bill/waybill/invoice, the Customer confirms the fact of receiving the parcel and the absence of any claims to the Contractor.

3.22. The parcel is handed over to the Customer after full payment for the Contractor’s services taking into account clause 3.14 of this Agreement.

3.23. A proper confirmation of the Customer’s refusal to receive the parcel shall be the Customer’s letter to the Contractor’s email address or a record of a telephone call.

4. Guarantee Service

4.1. To use the guarantee service, the Customer must select it when registering a new parcel in their personal account. You can order this service only at the time of the registration of the parcel.

4.2. The guarantee service covers the protection of the parcel from external damage or loss.

4.3. The service does not include checking the performance of goods, including by removing them from the box.

4.4. The guarantee service does not cover the risks of damage to the following types of parcels:

a. Those for which the guarantee service was not selected during registration.

b. Sent by a private person.

c. Purchased on eBay or other auctions.

d. Parcels without proper packaging and labeling (not vacuum-packed, not labeled fragile goods, etc.). The Contractor is not responsible for the appropriate packaging of the Customer's parcels.

e. Those containing refurbished and used goods.

f. Parcels that arrived in the United States without tracking numbers and which were assigned a tracking number automatically generated by the Contractor’s system.

4.5. The guarantee service does not cover the risks of losing the following types of parcels:

a. Those for which the guarantee service was not selected during registration.

b. Parcels not registered in the Contractor’s system in accordance with clause 3.5.

c. Parcels that arrived at the warehouse in the USA without tracking numbers and were assigned a tracking number generated by the Contractor's system when sent to Ukraine.

4.6. In the event of partial damage to the contents, but provided that the parcel does not show corresponding visible signs of external damage, it will not be refunded under the guarantee service.

4.7. The rates for the guarantee service are stated on the Contractor's website in the Cost of Services section. This amount will be taken into account in the invoice for payment for delivery services or separately.

4.8. The amount of compensation for the guarantee service is limited to the value of the goods displayed in the documents confirming its purchase (VAT invoice/invoice from the online shop) but shall not exceed the amount declared by the Customer.

4.9. To receive reimbursement for the guarantee service in the case of damage to the goods or their loss, the Customer must provide a document (invoice) confirming the purchase in the store along with the tracking number of the US Postal Service.

4.10. The guarantee service is enabled by default for all parcels for USD 60, i.e. if this service was not selected by the Customer at the time of the registration of the parcel, then, when an insured event occurs, a maximum of USD 60 will be compensated under the reimbursement agreement, but not more than the declared value (see section 4.8).

4.11. If the parcel has been lost or damaged, compensation under the guarantee service will be paid not later than 30 calendar days from the date when the Customer submits a claim and only after the Customer pays for all services to the Contractor, including the guarantee service.

4.12. If the Customer is reimbursed for the full value of the parcel under the Reimbursement Agreement, the Customer shall return it to the Contractor.

4.13. To receive reimbursement for the guarantee service in the event of the loss of a parcel, the Customer shall promptly add the tracking number to their personal account on www.easyxpress.com.ua and activate the guarantee service before the parcel arrives at the warehouse in the USA. Delivery is confirmed by the tracking code of the parcel being displayed in the company's system. You can check the fact of delivery on the official websites of the carriers or on www.packagetrackr.com.

4.14. Compensation for the guarantee service is paid after the Parties sign the Agreement on the Compensation for Damage and on the conditions prescribed therein.

4.15. The cost of the goods under the Reimbursement Agreement is calculated at the rate of the National Bank of Ukraine as of the date of arrival of the Parcel at the warehouse in Ukraine.

5. Service Conditions

5.1. Goods prohibited for shipping via international mail, goods prohibited for air transportation and goods the export of which from the USA/import to Ukraine is prohibited by law are not accepted for transportation.

5.2. The Customs Code of Ukraine (Chapter 36, Art. 234) regulates the value of goods (equivalent to EUR 100) and the conditions under which they are not subject to customs duty. Otherwise, the parcel will be subject to customs clearance and an additional fee, which is determined by the legislation of Ukraine.

5.3. The maximum allowable weight of one parcel is 30 kg for shipping by air, 50 kg for shipping by sea. Parcels weighing more than 50 kg are shipped only by prior agreement with the Contractor.

5.4. The Customer can simultaneously register several Recipients, process parcels for several Recipients and change them in their personal account, if necessary.

6. Service Cost and Payment

6.1. The actual rates for all the services of the Contractor (delivery, storage, etc.) and the rules for cost calculation (minimum estimated weight, volumetric weight, etc.) are indicated on www.easyxpress.com.ua. The rate is fixed in US dollars.

6.2. The cost of services is calculated at the current rate, in US dollars or hryvnia equivalent, at the average selling rate for Privat Bank cards on the date of payment for the parcel (source: https://privatbank.ua/), or at the time of registration of the delivery service in the personal account if the Customer chooses cash on delivery.

6.3. The cost is calculated by the weight of the parcel in the form in which it was shipped from the warehouse in the USA, i.e. taking into account the weight of the package.

6.4. The cost of delivery to the courier’s warehouse or to the Customer’s address is regulated by the terms of courier services.

6.5. In the case of a debt of the Customer to the Contractor, the parcel is delivered only after the full repayment of such debt.

6.6. The Customer shall pay the VAT invoice and additional costs incurred by the Contractor, if any, within 30 days since the moment of the parcel’s arrival to Ukraine.

6.7. Methods of payment for services:

6.7.1. Cash on delivery.

6.7.2. Cash or non-cash payment at the Contractor’s office in the case of self-pickup.

6.7.3. From the Customer's balance account (balance account is the Customer’s virtual account on www.easyxpress.com.ua).

6.7.4. Online payment on www.easyxpress.com.ua using bank cards.

6.8. Mutual settlements between the Parties are carried out:

6.8.1. When paying for services in accordance with clauses 6.7.1 and 6.7.2, in the national currency (hryvnia).

6.8.2. When paying for services in accordance with clauses 6.7.3 and 6.7.4, in US dollars at the conversion rate of the Customer’s bank.

6.9.All funds that have been credited to the Client's balance account can be used to pay for the Contractor's services and cannot be issued in cash or transferred to a card. Only, as an exception, refund applications are accepted for consideration within 30 calendar days, from the moment of replenishment and only to the bank from which the payment was made, at the debit rate on that day, by providing a package of documents.

7. Responsibilities of the Parties

7.1. The Parties are responsible for the non-fulfillment or improper fulfillment of the terms of this Agreement in the manner prescribed by this Agreement and under the current statutory procedure of Ukraine.

7.2. The Customer’s responsibility:

7.2.1. The Customer is responsible for providing accurate information about themselves (name, delivery address, etc.), their recipients, as well as parcels (description of goods, cost of goods, labels and return addresses in the United States, etc.).

7.2.2. The Customer is responsible for the compliance of the purchased goods with the delivery conditions of the postal service, the current legislation of Ukraine and the United States, including the Customs Code of Ukraine and the export requirements of the United States. The Customer is also responsible for the goods not belonging to the group of goods prohibited for transportation according to international rules, prohibited for export from the United States and/or subject to special licensing for export, for the fact that the goods will not be exported from Ukraine and will not go to the Crimea or to countries, organizations or regions that are subject to the US embargo or to persons who are blacklisted by US services or are nationals of the countries that are subject to the US embargo. (http://www.bis.doc.gov/dpl/default.shtm; http://www.bis.doc.gov/entities/default.htm, http://www.bis.doc.gov/enforcement/unverifiedlist/unverified_parties.html, http://www.pmddtc.state.gov/compliance/debar.html, http://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx).

The Customer is also responsible for the fact that the goods will not be used for final purposes that may call for export licensing, for example, the manufacturing of chemical, biological or nuclear weapons or their means of transportation, etc. (https://www.law.cornell.edu/cfr/text/15/744.2, https://www.law.cornell.edu/cfr/text/15/744.6#a).

7.2.3. The Customer is responsible for the selection of the seller (online store or an individual), the selection of goods and payment (clauses 3.3 and 3.4).

7.2.4. The Customer is responsible for the timely provision of all the necessary information to the Contractor so that the latter can provide services in full and of appropriate quality (clauses 3.5 and 3.6, 3.11 and 3.12).

7.2.5. If the Customer’s non-compliance with the terms of this agreement (including non-payment of customs duties, failure to provide the necessary information, refusal to receive the parcel, for any reason whatsoever, etc.) resulted in additional expenses and/or losses for the Contractor, the Contractor shall reimburse such additional expenses and/or losses in full.

7.2.6. The Customer shall be liable in the amount of the customs duty if they use the services of other courier companies and their parcels enter the customs point at the same time as the cargo delivered by the Contractor and the parcels were combined.

7.2.7. The Customer is responsible for late payment for the rendered services, within 30 calendar days after the arrival of the goods at the warehouse in Ukraine (in accordance with clauses 3.15 and 6.6).

7.3. Responsibility of the Contractor:

7.3.1. The Contractor is not responsible for the actions of third parties and related departments engaged for the provision of services to the Customer but not belonging to the Contractor such as customs authorities, banks, postal and courier services, Internet providers, email services, payment systems, etc.

7.3.2. The Contractor is not responsible for the delivery terms and the quality of goods delivery from the shipper to the Contractor’s warehouse in the United States. The Contractor is also not responsible if the courier does not deliver the parcel to the Contractor’s warehouse in the USA.

7.3.3. The Contractor is not responsible for the quality and completeness of the goods received at its warehouse, and also does not provide a guarantee for the goods purchased by the Customer.

7.3.4. The Contractor does not check the goods received from the seller for the compliance with the characteristics declared by the seller, and shall not be responsible for the non-compliance of the goods with the description on the seller’s website in the event of the seller’s mistake, with the exception of cases when such service was additionally ordered by the Customer.

7.3.5. The Contractor is not responsible for the parcels if the Customer has indicated incomplete or inaccurate information (clauses 3.4–3.6): absent description of goods, the cost of goods is not indicated or is deliberately understated, etc.

7.3.6. The Contractor is not responsible for the contents of the parcels, the actions or inaction of the shipper, including but not limited to if the goods were shipped with a delay; the goods have been shipped but do not match the description; the goods are not operating (although are declared as operating); the goods have not been shipped at all (cases of fraud).

7.3.7. The Contractor is not responsible for the actions of the customs service of Ukraine or other authorized bodies in the cases of the Customer’s violation of the terms of the Agreement such as indicating deliberately false information about the goods, ordering goods prohibited for transportation, etc.

7.3.8. The Contractor is not responsible for the transportation of parcels from the United States to Ukraine if the address in the United States is indicated incorrectly, with a mistake or incompletely, whether through the fault of the Customer or the shipper.

7.3.9. The Contractor is not responsible for damaged goods inside the package if the parcel was delivered without corresponding visible damage to the package.

7.3.10. The Contractor is not responsible for compliance with the temperature regime during the transportation of parcels.

7.3.11. The Contractor is not responsible for losses as a result of the use of (or inability to use) the electronic means of communication of the website, for losses associated with the lack of or delays in communication, interception or use of electronic messages by third parties or computer programs that are used in the field of electronic communications and transmission of viruses.

7.3.12. The Contractor is not responsible for any losses resulting from the use of or inability to use the site, for losses caused by virus programs or any inaccuracy of information contained on the site, unless such damage is the result of deliberate improper actions on the part of the Contractor.

7.3.13. The Contractor is not responsible for damaged goods inside the parcel if the shipper has not provided its appropriate packaging or sealing.

7.3.14. The Contractor is not responsible for the Customer's mail, personal account, accounts, etc. being hacked, as well as for the use of the Customer’s phone by third parties.

8. Rights and Obligations of the Parties

8.1. The obligations of the Customer:

8.1.1. The Customer undertakes to independently familiarize themselves with the text of this Agreement, check for changes in the Agreement and its annexes.

8.1.2. The Customer shall familiarize themselves with the conditions for the provision of services on the Contractor’s website: rates, the Quick Guide, the list of goods prohibited for transportation, etc., and comply with them.

8.1.3. The Customer undertakes to timely provide the Contractor with all the necessary information (tracking number, additional services) to perform the required service. If the required information is insufficient, the Contractor reserves the right not to provide services to the Customer.

8.1.4. The Customer undertakes to timely pay invoices and reimburse the expenses associated with the services provided to them by the Contractor under the terms of this Agreement. The Contractor shall not provide services to the Customer if the funds provided by the Customer are insufficient.

8.1.5. The Customer confirms and guarantees that they will not involve the Contractor as a defendant or a third party in any disputes arising from any obligations and expenses associated with damage caused to the Customer as a result of the actions of third parties, including but not limited to the shipper of goods and postal services.

8.1.6. If the goods have already been delivered to the warehouse in Ukraine, the Customer shall pay for the services of the Contractor in full and, if necessary, independently arrange for the return of the goods to the seller in the United States with the help of other courier companies and at their own expense.

8.1.7. In the case of ordering the courier delivery service, upon receipt of the goods at the address or at the pickup point, the Customer shall check the integrity of the packaging, as well as the integrity and completeness of the contents of the parcel before signing the waybill. If the integrity is violated or the package is not complete, the Customer shall file a claim directly at the pickup point or with the courier.

8.2. The rights of the Customer:

8.2.1 The Customer has the right to demand proper provision of services from the Contractor in accordance with this Agreement.

8.3. The obligations of the Contractor:

8.3.1. The Contractor is obliged to comply with the terms of this Agreement and provide services to the Customer in accordance with it, provided that the Customer’s request does not contradict the rules, requirements and restrictions provided for by this Agreement and the current legislation of the United States and Ukraine.

8.4. The rights of the Contractor:

8.4.1. By accepting this User Agreement, the Customer agrees to hold the Contractor and its officers, directors harmless from and against all claims, costs, damages, losses, obligations and expenses (including legal costs and expenses) arising in connection with:

a. Breach of one of the conditions of this User Agreement or any applicable law omitted in this document.

b. Infringement of third-party rights.

c. Breach of the legislation of Ukraine or the United States by the Customer, including but not limited to the Customer providing inaccurate information (regarding the contents of the parcel, the presence of goods prohibited for shipment in the parcel).

8.4.2. The Contractor has the right to repack the Parcel in order to reduce the weight and/or preserve the integrity of the Parcel, as well as open the Parcel at any stage of its movement in order to check the contents for compliance with the requirements of clause 5.1.

8.4.3. The Contractor has the right to carry out customs clearance of goods on behalf of the Customer and provide their personal data and documents for this purpose to customs and other state authorities, as well as to third parties whom the Contractor engages for the provision of services.

8.4.4. The Contractor has the right to refuse the provision of Services to the Customer after receiving payment in the following cases:

a. If the goods do not comply with the terms of delivery of the postal service, the Customs Code of Ukraine, the list of parcels prohibited for transportation, and other conditions that the Contractor stated on its website.

b. The Contractor has doubts about the reliability and legitimacy of the information provided by the Customer.

8.4.5. The Contractor has the right to engage third parties for the provision of services.

8.5. If the Customer provides incorrect information about themselves or if the Contractor has serious grounds to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Contractor has the right to request documents from the Customer confirming the identity of the latter, as well as documents confirming the identity of third parties if they are mentioned while purchasing goods, documents confirming the purchase and payment of the goods.

8.6. The Contractor has the right to use parcels that come in the name of the Customer and/or funds on the balance account of the Customer to pay off the existing debt and/or losses caused to the Contractor by the Customer.

9. Reclamation

9.1. The Customer’s claims are accepted in writing not later than 3 (three) working days from the date when such claims arise.

9.2. The moment when a claim arises shall be:

9.2.2. For the cases of loss:

a. If the official carriers confirm the delivery of the parcel to the Contractor’s warehouse in the USA (clause 4.11 of the Guarantee Service section), but the Customer has not received an email notification within 14 days and the status of the parcel has not changed to “delivered to the warehouse in the USA” in their personal account.

b. If the status of the parcel does not change to “shipped from the USA” within 3 weeks from the date of its delivery to the warehouse in the USA.

c. If the status of the parcel does not change to “ready for collection” within 6 weeks from the date of shipment from the warehouse in the USA.

9.2.3. For the cases of damage:

a. Upon the receipt of a parcel in the case of self-pickup.

b. Within one day in the case of delivery by courier services.

9.3. The Contractor can conduct an internal investigation of the incident within a period of not more than 30 working days from the date of filing a claim. Without the submission of a written claim, the Contractor shall not be responsible for the terms of its review.

10. Settlement of disputes

10.1. In the event of any disagreements and disputes connected with the execution of this Agreement, the Parties shall seek to settle them by means of negotiations. If disputes are not settled by negotiations, they are subject to settlement in accordance with the statutory procedure of Ukraine. In the case of any outstanding claims between the parties, each of them can protect their violated rights in accordance with the statutory procedure of Ukraine.

10.2. If the Customer does not register the parcels in accordance with clause 8.1.6, then the parcels are automatically processed for shipping from the USA to Ukraine. In this case, the Contractor shall not be responsible for the correct customs formalities and does not accept complaints from the Customer.

10.3. For all other issues not provided for in this Agreement, the Parties shall be guided by the substantive law of Ukraine.

11. Force Majeure

11.1. The Parties shall not be liable for partial or full default on their obligations under the Agreement if such default results from force-majeure circumstances that have arisen after the conclusion of the Agreement as a result of emergencies beyond the anticipation or reasonable control of the Parties (Force Majeure). Such emergencies include flood, fire, earthquake, explosion, storm, epidemic and other natural phenomena, as well as war or military operations, etc. This clause applies to all countries throughout the route of the parcel.

11.2. The parties are not liable for any damage, including losses, as well as costs associated with claims or third party claims that may arise as a result of force majeure circumstances.

11.3. In the event of force majeure circumstances, the established deadlines for fulfilling the obligations specified in the Agreement shall be postponed for the period during which such force majeure circumstances are in effect.

12. Term of the Agreement

12.1. The date of the conclusion of the Agreement and the moment of the Customer’s full and indisputable acceptance of the terms of this Agreement shall be the date of the Customer’s registration on the website on www.easyxpress.com.ua.

12.2. The Agreement can be amended by the Contractor without any special notice. The only correct version of the Agreement is posted on www.easyxpress.com.ua/ru/usloviya-obsluzhivaniya. The Customer’s continuing to use the Services after the amendment of the current terms of the Agreement posted on the Contractor’s website will be considered as the Customer’s consent with the amendments and additions made.

12.3. The current Agreement posted on the Contractor’s website cancels the previous one.

12.4. The Contractor has the right to unilaterally terminate the provision of all Services if the Customer violates any of the terms of this Agreement.

12.5. If the Customer provides incorrect information about themselves or the Contractor has serious reasons to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Contractor has the right to refuse the provision of services to the Customer in whole or in part.

12.6. The Contractor has the right to terminate the provision of the Services if the Customer causes damage to the Contractor or third parties by indirect violation of the terms of this Agreement.

12.7. The Contractor is not responsible for notifying or not notifying any third parties of the termination of the Agreement and for possible consequences arising from such a warning or its absence.

13. Invalidity of one or more provisions

13.1. The invalidity of any clause of this Agreement does not affect the validity of the other clauses.

13.2. If one of the provisions contained herein is invalid or unacceptable under the prevailing circumstances, the Parties shall apply another provision instead of it that is acceptable, takes into consideration all circumstances and is as close as possible to the terms and conditions of this Agreement.

14. Personal Data Protection

14.1. By concluding this Agreement, the Customer confirms that they are familiar with it in its entirety and agree with its terms, and if the Customer is an individual, they also give permission to the Contractor to process their personal data in order to be able to fulfill the terms of this Agreement, to have a possibility of mutual settlements, and to receive invoices, acts and other documents. The permission to process personal data is valid throughout the period of validity of the Agreement and for the next three years after its expiration. Destruction of personal data shall be the cause to terminate the contract and is carried out on the basis of a written (paper) application of the Customer. In this case, the Agreement is terminated from the date specified in the answer of the Contractor. In addition, by the conclusion of this Agreement, the Customer confirms that they are notified (without additional notice) of the rights provided for by the Law of Ukraine “On the Protection of Personal Data”.