FAQ (frequently asked questions)

What can I order from the USA?

Everything from children's toys to car parts, except for what is on the list of prohibited items. Should you have any doubts about the possibility of delivering goods from the USA to Ukraine, please contact our managers, and we will answer your questions.

What cannot be ordered from the USA? - The list of prohibited Items!

Below is the list of prohibited goods. An attempt to send anything from this can lead to criminal liability, fines and even imprisonment.

• Piercing and cutting objects, knives, including axes or tourist axes.

• Weapons, including accessories for them (cartridges, storage bags, storage cases, flashlights/weapon sights, equipment, clips, mounts); tripods/stands for weapons (can be used for military purposes); paintball weapons and accessories; moveable weapon components; military uniform and accessories; paralytic liquid cans; goods marked as “Tactical”; crossbows, bows, including for sports shooting, weapon cleaning products.

• Explosives, pyrotechnics.

• Fire extinguishers and bulletproof vests.

• Drones.

• Radioactive substances.

• Replicas (copies) of brands.

• Car parts that contain petroleum products, oils, liquids.

• Flammable or corrosive liquids.

• Live or non-live animals, seeds, plant seedlings, samples of mineral stones.

• Precious metals/gems.

• Money or stocks, bonds, checks, antiques (paintings, coins, etc.).

• Documents: letters; securities; passports; birth certificates.

• Pharmaceuticals, medicines (vitamins and dietary supplements are allowed).

• Medical equipment, any medical accessories, instruments, devices.

• Tobacco and tobacco products/accessories: hookahs; vapes; e-cigarettes.

• Drugs and drugs of any origin, CBD oil.

• Alcohol.

• Food products; perishable goods the transportation of which requires a temperature regime.

• Pornographic materials.

• Quadcopters.

• All items requiring a US export license.

• Any military goods.

• Portable video cameras, listening devices, signal jammers and other dual-use goods.

• Electric transport and its components: electric scooters; scooters; segways; drones.

• Animal feed.

• Any expired products.

• Goods prohibited for delivery by the legislation of Ukraine and the Customs Law.


Products that are prohibited for air, but allowed for sea shipment and economy delivery:

• Goods weighing more than 30 kg, if not prohibited by the list above.

• Perfume/testers, aerosols, dispensers, mists.

• Accumulators, lithium batteries, power banks.

• Life jackets, car airbags.

• Shock absorbers.

• Corrosive and flammable substances (paints, adhesives, chemicals, flammable resins, solvents, liquids, compressed air, goods that contain any gases, alcohols, acids, lacquers, etc.).

Delivery of goods from such stores as digikey.com, mouser.com, as well as Raspberry Pi microcomputers, must be agreed in advance. To send the goods of this type, you need to provide an invoice and a bank statement, copy of your passport, photo of the bank card, statement in any form that the goods will be used only for personal purposes.

If you have not found your product on the prohibited list but still have doubts, please contact us for advice before buying. We will be happy to help you understand the ins and outs.

What if my package is lost?

In this case, we will do our best to find out where and under what circumstances the package was lost. If it is confirmed that the parcel was lost through our fault and provided you have chosen the Guarantee Service, we will refund you the full declared value of the goods. The Guarantee Service costs 2.99% of the declared value. Such cases are quite rare, but we still recommend you to order the Guarantee Service in advance.

All parcels are covered by insurance up to USD 60 for free.

Can I order from online stores not listed in the catalog?

You can! You can choose any American or worldwide online stores.

To deliver the goods, it must be possible to pay for them and for the store to deliver them to the address of our warehouse.

A word of advice from our experts: if you are planning to make a purchase in a new store and are not sure if everything will go smoothly, contact us and we will answer all your questions.

Can I add another recipient address or send the package to another recipient directly (friend, relative, etc.)?

Yes! You can add as many recipient addresses as you like. This can be done via the Recipients menu in your Profile. To do this, you just need to click Add address and fill in all the fields. Delivery from the USA to Ukraine will be carried out to the address that you have indicated as the main one when registering the parcel. Please note that if the recipient is another person, the recipient’s information must contain their passport details and phone number, not yours. In addition, if the shipping cost has not been paid in advance, the recipient will have to pay for it at the time of delivery.

What is the minimum and maximum weight of a parcel?

There is no minimum parcel weight. You can order anything. The minimum estimated weight for shipping by air is 300 g. Thus, any parcel weighing less than that will be counted as 300 g. Anything that weighs more will be calculated at the rate of USD 8.95 per kg. The minimum cost of air delivery is USD 2.69. The minimum estimated weight for shipping by sea is 3.5 kg. Thus, any parcel weighing less than that will be counted as 3.5 kg. Anything that weighs more will be calculated at the rate of USD 4.99 per kg. The minimum shipping cost is USD 17.5.

Weight Cost
0–300 g USD 2.69 (air) / USD 17.5 (sea)
400 g USD 3.58 (air) / USD 17.5 (sea)
1 kg 175 g USD 10.52 (air) / USD 17.5 (sea)
4 kg USD 35.8 (air) / USD 19.96 (sea)

The maximum weight of one parcel (one piece!) that can be sent by air is 30 kg (66 lb). The maximum weight of one parcel (one piece!) that can be sent by sea is 50 kg (110 lbs). The maximum permissible length of parcel packaging is

up to 1.5 m for air delivery;

up to 2 m for sea delivery.

Parcels with dimensions exceeding the above values can be sent to Ukraine as commercial cargo. Conditions and rates are agreed in advance.

How do I know where my package is now?

You can track the location of your parcel at any time by the tracking code that the store (seller) will send you by mail. You can track the parcel on www.packagetrackr.com or on the official carrier/online store websites. You will receive email notifications from the moment you register a new parcel and, after the parcel is received in Kyiv, you will get an SMS message from us about your parcel location. The status of the parcel will also change in your profile on our website. In the case of any delay on our part, you can contact us and we will clarify the current status of your order.

How do I pay for EasyXpress services?

There are several methods:

  • Cash to the courier upon delivery
  • Cash or card at our office in Kyiv upon customer pickup
  • Online on the website in your personal account
  • Cash on delivery upon receipt at the courier company

What costs are included in the purchase and delivery of goods?

The total cost of your purchase consists of:

1. The price of goods you choose.
2. American tax, if any (Sales tax or Tax).
3. Shipping costs of delivery within the USA, if any (from the seller to our warehouse).
4. The cost of delivery from the USA to Ukraine (Kyiv).
5. The cost of the guarantee service if it was chosen when registering a new parcel.
6. The cost of customs services, if necessary (according to the Customs Law of Ukraine).
7. The cost of delivery of your goods within Ukraine, if necessary (carried out by courier companies).

What is the approximate weight of the item I am planning to order?

Категорія товара

Вид товара

Вага (чоловічі)

Вага (жіночі)

Вага (дитячі)

Верхній одяг

Вітрівка

400-500

450

300-400

Плащ

900-1300

850

450-800

Вовняне пальто

1000-2000

1000-1500

500-800

Шуба

3000-8000

1000-3000

800-2000

Хутряна жилетка

500

Пуховик

900

850

500-700

Пуховий жилет

700-780

400-600

400-500

Шкіряна куртка

700

700

500

Легка куртка

700-1000

500-900

500-650

Сорочки

Сорочки с рукавом

350-400

320-390

250-370

Сорочки без рукава

250-350

200-270

200-300

Сукня

До коліна з довгим рукавом

480-600

250-400

До коліна з коротким рукавом

350-520

200-300

Без рукавів

340-370

200-300

Сарафан

300-400

180

Спідниця

300-400

200-400

Кофти

Толстовка

600

600

300

Худі

700

700

350

Піджак

800

500

300-400

Жилет

450

200-300

200-300

Шкіряний жакет

500

Светр

500-650

400-600

300-500

Брюки

Бриджі

400

290

200

Легінси

200

Капрі

350-520

Брюки

500

400

300

Джинси

950

560

500

Шкіряні

500

400

Шорти

350

250-300

150

Зимні теплі

800-1200

600-800

Топи й футболки

З рукавом

350-450

300-400

200-300

З коротким рукавом

220-350

200-300

150

Без рукавів

300

280

100

Домашній одяг

Піжама

400

300

100-300

Халат (бавовна)

500-700

400-500

200-400

Білизна

Купальний костюм

200

200-400

150-250

Труси (шортами)

80-100

Труси (плавками)

80

Аксесуари

Шкіряний гаманець

500

Гаманець (ткань)

350

Шапка

250-400

Кепка

300

Капелюх

250

Теплий шарф

460-620

Легкий шарф

150-230

Палантин

350

Рукавички шкіряні

350-450

Рукавички ажурні

120

Рукавиці

300

Шкіряний ремінь

300-400

Ремінь-резинка

160

Полотняний ремінь

200

Ланцюжок на талію

500

Краватка

200

Окуляри

200

Годинник

150-250

Шкарпетки

50-70

Сумки

Валіза

4000-4500

Дорожня

1200

30х40

1100

20х40

700

20х30

650

Клатч

350

Рюкзак

950

Пляжна

400

Барсетка

300-800

Портфель

500-1000

Чохол для мобільного

50-100

Взуття

Босоніжки/Сандалі

600

600

300-500

Черевики

600-900

600

370

Чоботи

1100

1200

500-800

Напівчоботи

900

900

Гумові чоботи

800

700

390

Уггі натуральні

900

Уггі синтетичні

600

Туфлі

550

600-700

300

Туфлі на платформі

900

Кеди

600

500

300

Мокасини

600

650

400-550

Сланці

350-400

350-400

200-350

Домашні капці

750

600

150-300

Спортивні товари

Спортивный костюм

700

500-600

400-600

Кроссівки

600

400-500

350-500

Футбольний м'яч

450-500

Ракетки для теніса

500-600 (2 шт.)

Товари для новонароджених

Повзунки

100

Льоля

100

Пісочник, боді

100

Комбінезон (бавовна)

200

Комбінезон (пуховик)

600

Пінетки

150

Чобітки/Черевики

300

Електроніка

Телефон (стаціонарний)

500-1000

Телефон (моб.)

75-200

Навушники

100-400

iPad2

1000 (c упаковкой и пр.)

Жосткий диск

500

Материнська плата

1000

Ігрова приставка

1000

Ігрова приставка (кишенькова)

250 (без уп.)

GPS-навігатор

500

Мишка

150-200

MP3-плеєр

150-300

Автомагнітола

1300

iPod

165 (без уп.)

Диктофон

170 (без уп.)

Електронна книга

300 (без уп.)

Ноутбук

3500

Нетбук

1500

Фотоапарат (звичайний)

200-400

Фотоапарат (професійй)

850

Відеокамера (портативна)

200-400

Відеокамера (проф.)

1500-2500

DVD/HD-медіаплеєр

300-2900

Товари для дому

Наволочка

200

Носовичок

20-30

Підодіяльник

500-650

Банний рушник

500-600

Звичайний рушник

200

Простирадло

400-500

Скатертина

600-800

Ковдра(текстиль)

1300

Фартух

250

Фото-рамка

250-400

Кухлик

250

Do you have a consolidation service?

At the moment, each parcel departs under its own tracking number on the next flight, which ensures the shortest delivery time. Therefore, the parcels are not combined, we offer an optimization service: we will remove the excess packaging so that the parcel weights less and it arrives safe and sound.

PLEASE NOTE! We DO NOT REMOVE branded packaging (such as shoe boxes)!

What if the parcel goes without a tracking number?

In any case, the parcel must be registered on our website as soon as the seller sends you a confirmation that it has been sent. It is needed so that we know you are expecting a package. Upon its arrival at the warehouse, the parcel will be assigned a tracking code under which it will travel from the USA to Ukraine. You will receive a notification from us by email. In most cases, such a parcel will be automatically processed for shipment to Ukraine.

What is the redemption service? How to make an order?

This is a service that helps you order goods in any stores in the United States, even those that do not accept Ukrainian cards or do not deliver to the EasyXpress warehouse. To place an order, send a request to info@easyxpress.com.ua, fill out the form on the website (https://easyxpress.com.ua/vikup-tovarov), or contact us by phone (044 500 97 93). The redemption service is provided by our partner.

How soon will the order be redeemed?

In a short time after receiving the order, it will be processed and you will be provided with a preliminary estimated cost by email. All stages of placing an order for goods redemption and its implementation are accompanied by letters sent to your contact email.
A redemption service specialist works with you and answers your questions during the purchase process.

What are the redemption conditions?

Комісія за послугу викупу 10-12%, мінімальна комісія 3 дол. Для викупу товару вноситься 100% оплата за реквізитами, які байєр надасть в електронному листі, після прорахунку. Внести зміни в замовлення після викупу неможливо.

When and how is payment made?

Payment is made to a Ukrainian bank card, other payment systems are available upon request. We cannot send unpaid orders to Ukraine.
Cancellation of the order is possible provided that the parcel is still in the US warehouse. Please note that partial cancellation is not possible either. You can only cancel the entire order.

Is it possible to apply a promo code when using the redemption service?

Yes. The promo code should not be tied to your account or email. The promotional code that is applied to first orders cannot be used since we purchase goods only from our accounts. When sending from the USA to Ukraine, you need to declare the final cost of the order, subtracting the amount of the discount but keeping the delivery cost within the USA.

What is the opening hours of the warehouse in the USA?

The opening hours of the US warehouse are from Mon. to Fri. from 9:00 to 18:00, in accordance with the working hours of courier delivery services.

Where can I pick up my parcels?

In Kyiv, you can pick up your parcels at our pickup points at

10/2 Mechnikova St.,(Klovskaya metro station);

You can also use Nova Poshta and receive your parcel at the NP office or have it delivered by courier throughout Ukraine.

Что такое услуга "Гарантирования"

В случае утери посылки, компенсируется ее стоимость. Услуга гарантирования составляет 2.99% от стоимости товара и включена автоматически при оформлении посылки. В случае если вы желаете отключить данную услугу, просто уберите галочку при регистрации посылки.

Що таке платна реєстрація посилки (прийом незареєстрованого треку)?

В случае если на наш склад в США приходит товар, трек-номер которого клиент не зарегистрировал в своем личном кабинете, наши сотрудники регистрируют его самостоятельно на ближайшую авиаотправку. Стоимость регистрации составляет $2.5.

Чи є у вас послуга консолідації в Україні ?

Так, на нашому складі в Києві ми зможемо для вас консолідувати посилки, аби оптимізувати витрати при доставці НП. Для того, щоб зробити консолідацію посилок в Україні (відправлення їх за 1-ю транспортною накладною (ТТН) вам необхідно:

1. У своєму особистому кабінеті при реєстрації посилки (трек-номеру), вказажіть адресу доставки або відділення НП та оберіть додаткову послугу "Консолідація в Україні".
2. Важливо обрати дану послугу за замовчуванням, якщо у вас завжди є певна кількість посилок для об’єднання. Інакше посилки ,які будуть зареєстровані нами, можуть бути відправлені автоматично на склад НП, де немає можливості їх консолідації.
3. Коли на складі в Україні збереться потрібна вам кількість посилок до їх відправлення на Нову Пошту, натисніть, будь ласка, кнопку “Доставити”.


Які умови доставки та отримання посилок у поштоматі?

У разі обрання опції доставки посилки на поштомат Нової Пошти, відсутня можливість консолідації посилок.

Згідно з правилами НП, до поштомату можливо оформити не більше ніж одне відправлення на одну експрес-накладну.

Features of the USPS Postal Service

We would like to inform you that, you should avoid delivering packages to our warehouse in the United States by USPS if it is possible. Often the company changes the status of packages to "delivered", a few days before the actual delivery of the package to our warehouse in the USA, or delivers the packages to the wrong address.

Recently, we have been finding more and more packages from our customers in the warehouses of other companies. We recommend using other delivery services within the United States, namely: Fedex, UPS, LaserShip.

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