Everything from children's toys to car parts, except for what is on the list of prohibited items. Should you have any doubts about the possibility of delivering goods from the USA to Ukraine, please contact our managers, and we will answer your questions.

Below is the list of prohibited goods. An attempt to send anything from this can lead to criminal liability, fines and even imprisonment.

• Piercing and cutting objects, knives, including axes or tourist axes.

• Weapons, including accessories for them (cartridges, storage bags, storage cases, flashlights/weapon sights, equipment, clips, mounts); tripods/stands for weapons (can be used for military purposes); paintball weapons and accessories; moveable weapon components; military uniform and accessories; paralytic liquid cans; goods marked as “Tactical”; crossbows, bows, including for sports shooting.

• Explosives, pyrotechnics.

• Fire extinguishers and bulletproof vests.

• Drones.

• Radioactive substances.

• Replicas (copies) of brands.

• Car parts that contain petroleum products, oils, liquids.

• Flammable or corrosive liquids.

• Live or non-live animals, seeds, plant seedlings, samples of mineral stones.

• Precious metals/gems.

• Money or stocks, bonds, checks, antiques (paintings, coins, etc.).

• Documents: letters; securities; passports; birth certificates.

• Pharmaceuticals, medicines (vitamins and dietary supplements are allowed).

• Medical equipment, any medical accessories, instruments, devices.

• Tobacco and tobacco products/accessories: hookahs; vapes; e-cigarettes.

• Drugs and drugs of any origin, CBD oil.

• Alcohol.

• Food products; perishable goods the transportation of which requires a temperature regime.

• Pornographic materials.

• Quadcopters.

• All items requiring a US export license.

• Any military goods.

• Portable video cameras, listening devices, signal jammers and other dual-use goods.

• Electric transport and its components: electric scooters; scooters; segways; drones.

• Animal feed.

• Any expired products.

• Goods prohibited for delivery by the legislation of Ukraine and the Customs Law.

Products that are prohibited for air, but allowed for sea shipment and economy delivery:

• Goods weighing more than 30 kg, if not prohibited by the list above.

• Perfume/testers, aerosols, dispensers, mists.

• Accumulators, lithium batteries, power banks.

• Life jackets, car airbags.

• Shock absorbers.

• Corrosive and flammable substances (paints, adhesives, chemicals, flammable resins, solvents, liquids, compressed air, goods that contain any gases, alcohols, acids, lacquers, etc.).

Delivery of goods from such stores as digikey.com, mouser.com, as well as Raspberry Pi microcomputers, must be agreed in advance. To send the goods of this type, you need to provide an invoice and a bank statement, copy of your passport, photo of the bank card, statement in any form that the goods will be used only for personal purposes.

If you have not found your product on the prohibited list but still have doubts, please contact us for advice before buying. We will be happy to help you understand the ins and outs.

In this case, we will do our best to find out where and under what circumstances the package was lost. If it is confirmed that the parcel was lost through our fault and provided you have chosen the Guarantee Service, we will refund you the full declared value of the goods. The Guarantee Service costs 2.99% of the declared value. Such cases are quite rare, but we still recommend you to order the Guarantee Service in advance.

All parcels are covered by insurance up to USD 60 for free.

You can! You can choose any American or worldwide online stores.

To deliver the goods, it must be possible to pay for them and for the store to deliver them to the address of our warehouse.

A word of advice from our experts: if you are planning to make a purchase in a new store and are not sure if everything will go smoothly, contact us and we will answer all your questions.

Yes! You can add as many recipient addresses as you like. This can be done via the Recipients menu in your Profile. To do this, you just need to click Add address and fill in all the fields. Delivery from the USA to Ukraine will be carried out to the address that you have indicated as the main one when registering the parcel. Please note that if the recipient is another person, the recipient’s information must contain their passport details and phone number, not yours. In addition, if the shipping cost has not been paid in advance, the recipient will have to pay for it at the time of delivery.

There is no minimum parcel weight. You can order anything. The minimum estimated weight for shipping by air is 300 g. Thus, any parcel weighing less than that will be counted as 300 g. Anything that weighs more will be calculated at the rate of USD 8.95 per kg. The minimum cost of air delivery is USD 2.69. The minimum estimated weight for shipping by sea is 3.5 kg. Thus, any parcel weighing less than that will be counted as 3.5 kg. Anything that weighs more will be calculated at the rate of USD 4.99 per kg. The minimum shipping cost is USD 17.5.

The maximum weight of one parcel (one piece!) that can be sent by air is 30 kg (66 lb). The maximum weight of one parcel (one piece!) that can be sent by sea is 50 kg (110 lbs). The maximum permissible length of parcel packaging is

up to 1.5 m for air delivery;

up to 2 m for sea delivery.

Parcels with dimensions exceeding the above values can be sent to Ukraine as commercial cargo. Conditions and rates are agreed in advance.

You can track the location of your parcel at any time by the tracking code that the store (seller) will send you by mail. You can track the parcel on www.packagetrackr.com or on the official carrier/online store websites. You will receive email notifications from the moment you register a new parcel and, after the parcel is received in Kyiv, you will get an SMS message from us about your parcel location. The status of the parcel will also change in your profile on our website. In the case of any delay on our part, you can contact us and we will clarify the current status of your order.

There are several methods:

• Cash to the courier upon delivery
• Cash or card at our office in Kyiv upon customer pickup
• Online on the website in your personal account
• Cash on delivery upon receipt at the courier company

The total cost of your purchase consists of:

1. The price of goods you choose.
2. American tax, if any (Sales tax or Tax).
3. Shipping costs of delivery within the USA, if any (from the seller to our warehouse).
4. The cost of delivery from the USA to Ukraine (Kyiv).
5. The cost of the guarantee service if it was chosen when registering a new parcel.
6. The cost of customs services, if necessary (according to the Customs Law of Ukraine).
7. The cost of delivery of your goods within Ukraine, if necessary (carried out by courier companies).

At the moment, each parcel departs under its own tracking number on the next flight, which ensures the shortest delivery time. Therefore, the parcels are not combined, we offer an optimization service: we will remove the excess packaging so that the parcel weights less and it arrives safe and sound.

PLEASE NOTE! We DO NOT REMOVE branded packaging (such as shoe boxes)!

In any case, the parcel must be registered on our website as soon as the seller sends you a confirmation that it has been sent. It is needed so that we know you are expecting a package. Upon its arrival at the warehouse, the parcel will be assigned a tracking code under which it will travel from the USA to Ukraine. You will receive a notification from us by email. In most cases, such a parcel will be automatically processed for shipment to Ukraine.

This is a service that helps you order goods in any stores in the United States, even those that do not accept Ukrainian cards or do not deliver to the EasyXpress warehouse. To place an order, send a request to info@easyxpress.com.ua, fill out the form on the website (https://easyxpress.com.ua/vikup-tovarov), or contact us by phone (044 500 97 93). The redemption service is provided by our partner.

In a short time after receiving the order, it will be processed and you will be provided with a preliminary estimated cost by email. All stages of placing an order for goods redemption and its implementation are accompanied by letters sent to your contact email.
A redemption service specialist works with you and answers your questions during the purchase process.

The commission for the redemption service is 10–12%, the minimum commission is USD 3. Payment is made after the order is sent by the store. 100% prepayment. It is not possible to make changes to the order after the goods are redeemed.

Payment is made to a Ukrainian bank card, other payment systems are available upon request. We cannot send unpaid orders to Ukraine.
Cancellation of the order is possible provided that the parcel is still in the US warehouse. Please note that partial cancellation is not possible either. You can only cancel the entire order.

Yes. The promo code should not be tied to your account or email. The promotional code that is applied to first orders cannot be used since we purchase goods only from our accounts. When sending from the USA to Ukraine, you need to declare the final cost of the order, subtracting the amount of the discount but keeping the delivery cost within the USA.

The opening hours of the US warehouse are from Mon. to Fri. from 9:00 to 18:00, in accordance with the working hours of courier delivery services.

In Kyiv, you can pick up your parcels at our pickup points at

10/2 Mechnikova St.,(Klovskaya metro station);

You can also use Nova Poshta and receive your parcel at the NP office or have it delivered by courier throughout Ukraine.

В случае утери посылки, компенсируется ее стоимость. Услуга гарантирования составляет 2.99% от стоимости товара и включена автоматически при оформлении посылки. В случае если вы желаете отключить данную услугу, просто уберите галочку при регистрации посылки.

В случае если на наш склад в США приходит товар, трек-номер которого клиент не зарегистрировал в своем личном кабинете, наши сотрудники регистрируют его самостоятельно на ближайшую авиаотправку. Стоимость регистрации составляет $2.5.

Так, на нашому складі в Києві ми зможемо для вас консолідувати посилки, аби оптимізувати витрати при доставці НП. Для того, щоб зробити консолідацію посилок в Україні (відправлення їх за 1-ю транспортною накладною (ТТН) вам необхідно:

1. У своєму особистому кабінеті при реєстрації посилки (трек-номеру), вказажіть адресу доставки або відділення НП та оберіть додаткову послугу "Консолідація в Україні".
2. Важливо обрати дану послугу за замовчуванням, якщо у вас завжди є певна кількість посилок для об’єднання. Інакше посилки ,які будуть зареєстровані нами, можуть бути відправлені автоматично на склад НП, де немає можливості їх консолідації.
3. Коли на складі в Україні збереться потрібна вам кількість посилок до їх відправлення на Нову Пошту, натисніть, будь ласка, кнопку “Доставити”.

У разі обрання опції доставки посилки на поштомат Нової Пошти, відсутня можливість консолідації посилок.

Згідно з правилами НП, до поштомату можливо оформити не більше ніж одне відправлення на одну експрес-накладну.

We would like to inform you that, you should avoid delivering packages to our warehouse in the United States by USPS if it is possible. Often the company changes the status of packages to "delivered", a few days before the actual delivery of the package to our warehouse in the USA, or delivers the packages to the wrong address.

Recently, we have been finding more and more packages from our customers in the warehouses of other companies. We recommend using other delivery services within the United States, namely: Fedex, UPS, LaserShip.