Customs Clearance for Packages: What You Need to Know

• Customs control is necessary in the following cases:
• When the value of the shipment exceeds the duty-free limit, which is currently €150.
• When the package contains items that are restricted or prohibited for shipping.
• When customs authorities require additional information about the value or contents of the package.

What documents might be required?

• Invoice — a document that confirms the payment for the item and includes detailed purchase information.
• Proof of item value — a bank statement in PDF format.
• Recipient’s identification document — Ukrainian internal passport, international passport, driver’s license, or other ID documents.
• Link to the product (listing).

What happens if you don’t submit the documents?

• Delay of the package at customs for an indefinite period.
• Higher customs duties may be charged if customs authorities determine the item’s value on their own.
• Return of the package to the sender if the duty is not paid or the item is prohibited for import.
• Fines or confiscation in case of customs regulation violations.

Important Details:

• Clients do not fill out any customs documents themselves. We handle everything for them.
• The customs duty notification is sent by email and includes the amount and payment details.
• No document translation is required. Customs accepts bank statements from Ukrainian banks and invoices in English without any issues.